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Service Portal Woes

servicenow service-portal

Two items I have to call out. First, this was inspired by Ratesh Shah's post. Second, you can read "Official" client script restrictions here on the docs.

...

Set Duration and Business Duration

servicenow

I had to add some code to set this for some reporting needs. This should be part of the offering ServiceNow provides.

Below is my business rule, and fix ...

Service Portal - Ticket Assignments

servicenow service-portal

I created a ticket assignments and wanted to share that code. Should
work on any instance unless you have a business rule blocking the
update.

! ...

Service Portal - Modify Watch List

servicenow service-portal

I created a widget and wanted to share that code. Should work on any
instance unless you have a business rule blocking the update.

Client Script

j...

Undocumented Scripts

servicenow

This page is to document scripts that are undocumented in ServiceNow.

Server-Side APIs (gathered using
Xplore
manually and via posts on community...

Useful Client Scripts

servicenow client-scripts

These are my useful catalog client scripts, I've found/written over the
years. Please note the comments aren't
the best and I do mean to improve them. So...

Client Script - Validating emails

client-scripts servicenow

I suggest you don't use it as you can't ensure the data.

I found two real ways to verify the data meets the needs you have.

  1. Client script to do enti...

Client Script - Validating Phone

client-scripts servicenow

I've found two real ways to verify the data meets the needs you have.

  1. Client script to do entire validation
  2. Client script to ask server if data is ...