Blog

Naming your update sets

Update set names should be somewhat meaningful without having to look at
the contents of the XML. ServiceNow has some recommendations on HI and on the Docs...

Code Collaboration tools seem to always go away, so I made one that wont

After issues with CollabEdit, I am now hosting my own FirePad instance on code.jace.pro.

Feel free to use this but note that as of right now its using the...

Service Catalog: Auto ordering variables

Today I learned a trick that would have saved me hours had I known about it years ago.

From time to time you find yourself working on a catalog item with ...

Difference between ${URI} and ${URI_REF}

All this talk about notifications had me poking around and I learned about using ${URI_REF} instead of ${URI}. It's magical.

${URI_REF} creates a link to...

ServiceNow: How to harden your instance

I had to prepare an instance for some penetration testing. Turns out this is pretty easy.

To start with you need to know what ServiceNow requires of you. ...

Service Portal: Validating Date Format

Someone had asked how to do some "How to verify a date format in service portal?"

This came up in a chat I was having this week.

To use the g_user_date...

Service Portal: Viewing what is loaded on the page

This is blatantly taken from HI as this I think is useful enough to re-post nearly verbatim.

If you've ever needed to know which Client Scripts, UI Polici...

ServiceNow features I avoid, and you should too

From time to time I get thinking about what I avoid in this system. Below are my notes.

Controlling variables state with fields

For example, setting...