This is the list of sys_properties on my PDI today.
Sometimes I want to search these and yhey aren’t all listed on the docs or developer sites. Also It’s a place where I can put gems if I find em.

Also these two graphics come on the docs regarding property name conventions, so I’ll include theme here to help identify what a property may be related to.

sys_properties-namingconvention.png

sys_properties-namingconvention2.png

Name Description Value
assignment_workbench_no_of_agents Number of Agents per page (To get better performance don’t use more than 50 agents/page) 30
assignment_workbench.find.agents.title Title for the macro button Find Agents
assignment_workbench.new.window When enabled opens the assignment workbench in a new window false
auxdb.db.name Auxiliary database name auxdb
auxdb.db.rdbms Auxiliary database RDBMS mysql
auxdb.db.url Auxiliary database URL jdbc:mysql://localhost/
auxdb.db.user Auxiliary database username root
change.conflict.blackout When checking change request conflicts, check against blackout windows true
change.conflict.currentci When checking change request conflicts, check against changes already scheduled for the same CI true
change.conflict.currentwindow When checking change request conflicts, check whether the change falls within the CI’s maintenance window true
change.conflict.mode CI conflict check mode. Basic mode only checks the change’s CI. Advanced mode checks the entire Affected CIs related list (the change’s CI will be automatically added to the related list) advanced
change.conflict.refresh.conflicts Run conflict detection automatically after changes to Configuration item, Planned start date, Planned end date or State when a change request is updated true
change.conflict.refresh.scheduled Enable the scheduled change conflict checker true
change.conflict.relatedchildwindow When checking change request conflicts, check whether the change falls within child CIs’ maintenance windows false
change.conflict.relatedparentwindow When checking change request conflicts, check whether the change falls within parent CIs’ maintenance windows false
change.conflict.role A comma separated list of roles which have access to the conflict detection feature. Roles included here should have access to the underlying change_request record itil
collaboration.email_interval Number of minutes to wait before collecting unread messages and sending an email to offline users. 3
collaboration.frameset Enable Connect in the frameset true
collaboration.polling_interval Amount of time to wait between polling for new messages. 60
com.custom.codesearch.excludetablescontains Exclude tables contain following stop words. Comma separated list of terms that may not appear in table names. F.e. “varm_” will skipp all tables that contain “varm_” in its names, like “varm_0a6c97790a0a0b2756919eb960284334”, “varm_38891b6f0a0a0b1e00efdfdd77602027” etc var_m,ts_
com.custom.codesearch.excludetablesexact Exclude following tables. Comma separated list of exact table names should be excluded from search. task,v_transaction,syslog,import_log,sys_email,syslog_transaction
com.custom.codesearch.footer Footer text displayed on search page. Do not remove or modify this notice without agreement, please. CodeSearch was developed by Konstantin Bazanov ncc solutions GmbH
com.custom.codesearch.img.loadinggif Animated gif for loading codesearch_loading-bar.gif
com.custom.codesearch.img.logo The image logo displayed on top of the search page. Use absolute (http://www.example.com/logo.jpg) or relevant (scs/logo.jpg) path. codesearch32.jpg
com.custom.codesearch.modulename Name of the module, will appear on search page. CodeSearch
com.custom.codesearch.moduleversion Version of the module, will appear on search page. 2.0
com.custom.codesearch.querylimit Limit the query per table. 30
com.glide.amb.session.logout true
com.glide.attachment.max_size Sets the maximum file attachment size in megabytes. Leave the field empty to allow attachments up to a maximum of 1GB.
com.glide.business_rule.outbound_rest If this property is true then Outbound REST call can be configured and made from Business Rules false
com.glide.communications.httpclient.verify_hostname Verify hostname and certificate chain presented by remote SSL hosts. Set to true to protect against MITM attacks. Overrides the com.glide.communications.trustmanager_trust_all property true
com.glide.communications.trustmanager_trust_all By default, ServiceNow trusts a certificate’s Certificate Authority (CA). This ensures ServiceNow accepts self-issued certificates. If you want to validate a certificate’s CA, set the system property to false. false
com.glide.csv.loader.ignore_non_parseable_lines Enables (true) or disables (false) ignoring one or more lines (rows) in an import set that contain bad data, such as a row that is missing a column of data.
com.glide.csv.loader.max_errors_allowed Sets the maximum number of lines (rows) that an import can ignore before failing. If the import succeeds, the import lists the number of rows ignored due to errors.
com.glide.email.max_read Specifies the maximum number of emails a POP3 reader should process concurrently.
com.glide.embedded_help.alt_doc_site This is URL for alternate staging documentation site for Embedded Help related links http://servicenow.suiteshare.net/
com.glide.embedded_help.auto_close Enables auto-closing the help pane when the user clicks “Start a Tour” or “Back to Guided Setup.” true
com.glide.embedded_help.cdn_timeout Duration in milliseconds at which a content request from the central repository is timed out. 2000
com.glide.embedded_help.debug_doc_site This flag is used to enable re-directing Embedded Help related links to alternate staging documentation site. The alternate staging documentaion site URL is mentioned in com.glide.embedded_help.alt_doc_site. false
com.glide.embedded_help.enable_video In the embedded help pane, shows or hides video that is contained in a help topic. The video is not removed from the topic, it is hidden if false. Note: 1. All videos must be wrapped in a class=“video” style in order to disable videos from rendering in the help panel. 2. User needs to log out and log back in to see the change. true
com.glide.embedded_help.enabled Enables the Embedded Help plugin. true
com.glide.embedded_help.guided_setup.persist_actions Persists stateful Guided Setup actions (i.e. - Mark as Complete) on all pages. The default behavior is to only show actions on the initial Guided Setup page. false
com.glide.embedded_help.sync_frequency Specifies how many days must pass from the last sync date in the topic for the embedded help process to look for updated content in the centralized repository. 15
com.glide.embedded_help.sync_self_hosted Toggles whether or not an on-prem self hosted customer will sync with the Embedded Help CDN. false
com.glide.embedded_help.sync Enables the instance to look in the centralized repository for updated content when a user accesses a UI page. The instance checks the last sync date in the topic against the specified frequency to determine whether to look for updated content. true
com.glide.embedded_help.url Location embedded help is dynamically pulled from. http://gumbo/
com.glide.embedded_help.version Determines for which version Help is shown. Kingston
com.glide.ensurer.concurrent.cmdb_ci_spkg true
com.glide.ensurer.partitions.cmdb_ci_spkg 64
com.glide.event_handler.flow_engine com.snc.process_flow.engine.ProcessHubEventHandler
com.glide.event_handler.notification Determines what action handler processes the notifications in the system.The default value is ‘com.glide.notification.cmn.NotificationActionHandler’ com.glide.notification.cmn.NotificationActionHandler
com.glide.event_handler.security_event_sender Name of the class to send security events to Usage Analytics com.glide.sys.security.event.SecurityEventSender
com.glide.event_handler.ts_index Name of class to process text indexing events. This class must implement the IFlushActionHandler interface. com.glide.ts.event.TSActionHandler
com.glide.guided_tours.enable Enable Guided Tours true
com.glide.hub.flow_engine.indirect_recursion_limit This limits the amount of circular, indirect recursion Flow Designer flows may trigger. This is to prevent run away flows in the Flow Designer. Deafult is 3. 3
com.glide.hub.flow_trigger.enabled Enable or disable all Flow Triggers true
com.glide.index_suggestion.column_statistics.generated_interval Column stats generated interval (days) 7
com.glide.index_suggestion.column_statistics.tables_to_collect.sleep_time Sleep time (ms) 50
com.glide.index_suggestion.debug Turn on debug logging for index suggestion false
com.glide.loader.verify_target_field_size Controls whether import set fields can automatically increase in size during an import (true) or not (false). By default, data that exceeds the import field size is truncated. Set this property to true to allow any import set field to increase the column size to match the length of the data.
com.glide.max_query_size Maximum amount of queries from client script. 500
com.glide.outbound_tracking.disabled Disables outbound usage metrics tracking false
com.glide.request_manager.active Let users cancel long running transactions true
com.glide.schedules.log.level Log level used by com.glide.schedules info
com.glide.security.strict_read_roles Enforces strict read roles ACLs. true
com.glide.servicecatalog.item_creator.factory.log Logging level for the item creator info
com.glide.servicecatalog.item_creator.log Logging level for the item creator info
com.glide.servicecatalog.log info
com.glide.servicecatalog.view_includes_category_descriptions Show category descriptions in the category view page. true
com.glide.soap.guest_user If unauthenticated, SOAP requests will execute on behalf of this user ID. Set roles for this user and use ACL to manage this user’s access. soap.guest
com.glide.soap.include_non_db_fields Controls if non-database fields, such as the sys_tags field, are included in WSDLs and SOAP responses.
com.glide.ssl.read.timeout Sets the time-out value in seconds for SSL connections during read operations. Typically, this setting is used as part of LDAPS. If you enter timeout values for both this system property and the LDAP Read timeout field, the lowest timeout value takes precedence.
com.glide.ui.virtual_host list of legacy virtual hosts pa,html,script,include scripts,glide,custprefix,_sn
com.glideapp.canvas Enables (true) or disables (false) responsive canvas for dashboards. When enabled, all new dashboards use responsive canvas. Nonresponsive dashboards are not converted to responsive dashboards.
com.glideapp.servicecatalog.log Log/trace level of service catalog - multiple catalogs (Default: notice) debug
com.snc.apps.publish.maxrows Maximum number of records included from each table in an application when the application is published with the Include Data option 1000
com.snc.assessment.decision_matrix_filter_max_entries Maximum number of items to show for a decision matrix field filter: 1000
com.snc.assessment.signature_authentication Require authentication for user signature. true
com.snc.change_management.cab.log Controls at which level logging should be displayed (Defaults to Info) info
com.snc.change_management.core.log Controls at which level logging should be displayed (Defaults to Info) debug
com.snc.change_request.attach.enable_copy Copy attachments from originating change true
com.snc.change_request.copy.attributes List of attributes (comma-separated) that will be copied from the originating change category,cmdb_ci,priority,risk,impact,type,assignment_group,assigned_to,short_description,description,change_plan,backout_plan,test_plan
com.snc.change_request.copy.related_lists Related lists (comma-separated) that will be copied from the originating change task_ci,task_cmdb_ci_service,change_task
com.snc.change_request.copy.rl.change_task.attributes List of attributes (comma-separated) from Change Task (change_task) related list that will be copied from the originating change cmdb_ci,priority,assignment_group,assigned_to,short_description,description
com.snc.change_request.copy.rl.task_ci.attributes List of attributes (comma-separated) from Affected CIs (task_ci) related list that will be copied from the originating change ci_item
com.snc.change_request.copy.rl.task_cmdb_ci_service.attributes List of attributes (comma-separated) from Impacted Services (task_cmdb_ci_service) related list that will be copied from the originating change cmdb_ci_service
com.snc.change_request.enable_copy Enable Copy Change feature true
com.snc.change_request.rl.change_task.attach.enable_copy Copy attachments from originating change task true
com.snc.contextual_search.result.default.limit Default value for maximum number of search results returned for table and record producer configurations 10
com.snc.contextual_search.result.threshold Records returned above this threshold will log warnings 10000
com.snc.contextual_search.wait_time Number of milliseconds that a configured field will wait before triggering a search 500
com.snc.contextual_search.widget.form.default_field When a Form configuration is created a search field with a name matching this property will be automatically created short_description
com.snc.contextual_search.widget.form.open_collapsed_existing_records Collapse the search results widget when opening an existing record in a form true
com.snc.contextual_search.widget.form.show_meta_data Shows meta data on form contextual search results true
com.snc.dynamic.scheduling.maxtasks Maximum number of tasks that can be selected at once to run dynamic scheduling from the UI. 50
com.snc.dynamic.scheduling.showlogs Property to show logs to the advanced agent recommendation logs to the user false
com.snc.hr.core.impersonateCheck Allows a user to have identical permissions/access as the person they are impersonating.
com.snc.iam.log_level Logging level for the business rule MapUpstreamImpactedCI. Debug is the most detailed option with full trace of how the Impacted CI List is calculated. Error is the minimal logging option with only severe errors being logged.
com.snc.incident.clone_fields_on_reopen List of fields (comma-separated) to copy from the original incident when an incident is reopened by email. additional_assignee_list,assignment_group,business_service,caller_id,category,cmdb_ci,company,description,group_list,impact,knowledge,location,parent,parent_incident,priority,problem_id,rfc,severity,short_description,subcategory,urgency,watch_list
com.snc.incident.copy.attach Copy attachments from originating incident true
com.snc.incident.copy.attributes List of attributes (comma-separated) that will be copied from the originating incident assignment_group,business_service,category,caused_by,cmdb_ci,company,description,impact,location,parent_incident,problem_id,rfc,short_description,subcategory,urgency,priority
com.snc.incident.copy.enable Enable copy incident feature true
com.snc.incident.copy.related_lists Related lists (comma-separated) that will be copied from the originating incident task_ci,task_cmdb_ci_service
com.snc.incident.copy.rl.task_ci.attributes List of attributes (comma-separated) from Affected CIs (task_ci) related list that will be copied from the originating incident ci_item
com.snc.incident.copy.rl.task_cmdb_ci_services.attributes List of attributes (comma-separated) from Impacted Services (task_cmdb_ci_service) related list that will be copied from the originating incident cmdb_ci_service
com.snc.incident.create.child.enable Enable create child incident feature. true
com.snc.on_call_rotation.reminders.showtz Specifies whether to show a user’s time zone
com.snc.pa.breakdown_element_cutoff Breakdown element cutoff point in visualizations 50
com.snc.pa.breakdown_element_ui_max_records Limit for the number of elements to be fetched for a breakdown. Default 100. Used for the lookup fields(breakdown dashboard, scorecard etc.) 100
com.snc.pa.chart_default_color_schema Default chart color scheme Default UI14
com.snc.pa.dc.keep_scores_for.frequency Maximum number of periods prior to today for which scores are collected and kept. The number of periods varies according to the score collection frequency, as follows: daily; weekly; bi-weekly; four weeks; monthly; bi-monthly; quarterly; fiscal quarterly; half-yearly; yearly; fiscal yearly 732;105;53;40;60;30;20;20;20;10;10
com.snc.pa.dc.keep_snapshots_for.frequency Maximum number of periods prior to today for which lists of records (snapshots) related to a score are collected and kept. The number of periods varies according to the score collection frequency, as follows: daily; weekly; bi-weekly; four weeks; monthly; bi-monthly; quarterly; fiscal quarterly; half-yearly; yearly; fiscal yearly 183;26;13;10;15;8;5;5;5;3;3
com.snc.pa.dc.max_breakdown_elements_level2_limit Maximum number of elements produced by combining two breakdowns to be included in data collection 1000000
com.snc.pa.dc.max_breakdown_elements_limit Maximum number of breakdown elements for a breakdown to be included in data collection 10000
com.snc.pa.dc.max_error_count Maximum errors that may occur before data collection is stopped 500
com.snc.pa.dc.max_records Maximum number of records that are stored during a data collection 5000
com.snc.pa.dc.max_row_count_indicator_source Maximum number of rows that are allowed to be fetched from an Indicator Source 50000
com.snc.pa.dc.query_time_limit Maximum duration in minutes that a single query for a data collection job can run before a warning is logged 60
com.snc.pa.dc.script_timeout Maximum time in seconds a script is allowed to run during a Data Collection cycle 30
com.snc.pa.default_chart_area_color0 Color of first gradient area in a graph. Format: RGBA. Default: 106,183,239,1 106,183,239,1
com.snc.pa.default_chart_area_color1 Color of second gradient area in a graph. Format: RGBA. Default: 106,183,239,0 106,183,239,0
com.snc.pa.default_chart_line_color Color of the scores in detailed scorecard, widget, spark line and bullet chart. Format: RGBA. Default: 106,183,239,1 106,183,239,1
com.snc.pa.default_chart_personal_target_color Color of the personal target in a graph. Default #BDC0C4 ($color-light) #BDC0C4
com.snc.pa.default_chart_personal_threshold_color Color of the personal threshold in a graph. Default #BDC0C4 ($color-light) #BDC0C4
com.snc.pa.default_chart_target_color Color of the target in a graph. Format: hexadecimal. Default: #666666 #666666
com.snc.pa.default_chart_threshold_color Color of the threshold in a graph. Format: hexadecimal. Default: #666666 #666666
com.snc.pa.fy_start Start of the fiscal year of your company 1
com.snc.pa.indicator_tags.log Set the logging level for the tagging UI. err
com.snc.pa.indicator_target_default_color_schema Default indicator target color scheme 3 color traffic light
com.snc.pa.navigator_area_color0 Color of first gradient area in the graph navigator. Format: RGBA. Default: 204,204,204,0.25 204,204,204,0.25
com.snc.pa.navigator_area_color1 Color of second gradient area in the graph navigator. Format: RGBA. Default: 204,204,204,0.5 204,204,204,0.5
com.snc.pa.navigator_line_color Color of the Line in the graph navigator. Format: RGBA. Default: 106,183,239,1 106,183,239,1
com.snc.pa.navigator_mask_fill_color Mask fill color of the graph navigator. Format: RGBA. Default: 106,183,239,0.25 106,183,239,0.25
com.snc.pa.new_scores_tables true
com.snc.pa.rangeselector_button_color Text color of buttons. Format: hexadecimal. Default: #666666 #666666
com.snc.pa.rangeselector_button_fill_color Background color of buttons. Format: hexadecimal. Default: #FFFFFF #FFFFFF
com.snc.pa.rangeselector_button_select_color Text color of selected button. Format: hexadecimal. Default: #FFFFFF #FFFFFF
com.snc.pa.rangeselector_button_select_fill_color Background color of selected button. Format: hexadecimal. Default: #278EFC #278EFC
com.snc.pa.rangeselector_input_box_border_color Background color of input fields. Format: hexadecimal. Default: #666666 #666666
com.snc.pa.rangeselector_input_color Text color of input fields. Format: hexadecimal. Default: #666666 #666666
com.snc.pa.scorecard.breakdown.chart.max_rows Number of elements in the breakdowns charts 10
com.snc.pa.scorecard.breakdown.chart.name_max_length Maximum number of element names on the legend in a breakdown widget. Default 27. 27
com.snc.pa.scorecard.max_record_num Number of records to be loaded automatically on the records tab of a detailed scorecard. If the number of records exceeds the value of this property, records are not automatically loaded. In this case, the user is presented with a message and a button to load all records. 50000
com.snc.pa.scorecards.max_breakdown_elements Maximum number of breakdown elements in scorecard lists 1000
com.snc.pa.scores_migration.log_invalid_scores false
com.snc.pa.scoresheet.max_elements Maximum number of elements of a breakdown in Scoresheet 500
com.snc.pa.show_welcome_page_href The URL the “Get Started” button on the PA Welcome Page refers to http://servicenow.s3-website-us-east-1.amazonaws.com/
com.snc.pa.spark_line_width Pixel width of the graph line. Used only on the workbench widget. Default: 1 1
com.snc.pa.text.trendline_points_for.frequency Maximum number of points visible in the text analytics trend-line 30
com.snc.pa.thresholds.frequency_intervals_in_the_past_limit Maximum number of frequency intervals in the past that a threshold check job will analyze 2
com.snc.pa.widget.max_widget_indicators Maximum number of widget indicators, in addition to the main indicator, that can be added to a widget 7
com.snc.platform.security.oauth.certificate.url The location of this instance’s OAuth certificate (containing its public key)
com.snc.platform.security.oauth.client.id A cryptographically random identifier for this instance in OAuth
com.snc.platform.security.oauth.crypto.salt The instance’s cryptographic salt for use in OAuth
com.snc.platform.security.oauth.hours.expired.credential.is.kept The minimum number of hours an expired oauth_credential record is kept 4
com.snc.platform.security.oauth.is.active This instance participates in OAuth true
com.snc.platform.security.oauth.private.key.url The location of this instance’s OAuth private key
com.snc.project.default_schedule Stores the sys_ID if the default schedule attached to projects.
com.snc.project.loglevel Automatically resubmits timed-out Ajax requests.
com.snc.project.wbs_gantt Automatically resubmits timed-out Ajax requests.
com.snc.signaturepad.retrieveSignature If true, retrieves the latest signature image for a user and display it by default when the user navigates to the signature pad. true
com.snc.sla.always_populate_business_fields Always populate business fields on a Task SLA Set to No to leave the “business” fields empty or at 0 if a Task SLA does not have a schedule. Set to Yes to ensure that the “business” fields will contain the same values as those in the “actual” fields when the Task SLA does not have a schedule. true
com.snc.sla.calculate_planned_end_time_after_breach Adjust Breach Time of SLAs after they have breached Set to Yes to ensure that any pause time will extend the breach time after a Task SLA has breached. This may lead to inaccurate future breach estimates. Set to No to ensure that breach time is not changed after a Task SLA has breached. false
com.snc.sla.calculation.percentage Percentage at which scheduled jobs stop refreshing Task SLA timings Maximum ‘Actual elapsed percentage’ value after which the ‘SLA - update calculations’ scheduled jobs will stop regularly calculating a Task SLA’s time values. This is typically used to prevent ‘long since breached’ records from being unnecessarily updated. Default is 1000. Set to 0 to stop all calculations and leave blank to enable calculation of all task SLAs. 1000
com.snc.sla.calculation.use_time_left Use Business time left field to determine if an SLA is breached Set to Yes to ensure the value of the Business time left field on a Task SLA is used to determine if it has breached. Set to No to ensure the value of the Business percentage field is used to determine if it has breached. Note : The percentage value is rounded to 2 decimal places, such as 99.51% rounded to 100%, which may lead to a Task SLA being incorrectly set to have a breached status. false
com.snc.sla.calculatorng.log Logging level for SLACalculatorNG (default: Notice) notice
com.snc.sla.compatibility.breach Enable compatibility with 2010 ‘breached’ stage for SLAs Set to yes to set a Task SLA’s stage field to breached when it exceeds the breach time Note: this is legacy behaviour as the 2011 engine sets the Has breached field to indicate that a Task SLA has exceeded the breach time false
com.snc.sla.condition.case_sensitive Conditions in SLA Definitions are case-sensitive Set to Yes if you want the SLA engine to perform a case-sensitive match when checking an SLA Definition’s conditions Set to No if you want the SLA engine to perform a case-insensitive match when checking an SLA Definition’s conditions false
com.snc.sla.condition.log Logging level for SLAConditionBase (default: Notice) notice
com.snc.sla.condition.timers Enable all SLACondition timers (use for testing only) false
com.snc.sla.debug Debug all SLA calculations (Caution: will dramatically slow down calculation…use for testing only) false
com.snc.sla.default_conditionclass Default condition type Enter the name of the script include used to evaluate SLA Conditions for the 2011 SLA engine. You can use this to override with your own extension of the SLAConditionBase script include. For more information on condition types click http://docs.servicenow.com/?context=CSHelp:SLA-condition-rules here. SLAConditionBase
com.snc.sla.engine.async Execute the 2011 SLA engine asynchronously Set to Yes to create a scheduled job to run the SLA engine when a task is created or updated ( Note: This results in a slight delay in the Task SLA records being created and updated). Set to No to run the SLA engine synchronously when a task is inserted or updated and thus make it visible immediately. false
com.snc.sla.engine.version Switch SLA engine version Set this to 2011 to switch to the latest version of the SLA engine. Note: You will not be able to switch back to the 2010 engine. 2011
com.snc.sla.log.destination Logging output destination (default: Database and node) db
com.snc.sla.repair.enabled Enable SLA Repair. When enabled the Repair modules and UI Actions will be activated. true
com.snc.sla.repair.log Logging level for SLARepair (default: Notice) notice
com.snc.sla.repair.use_repair_workflow When repairing SLAs, use the Repair workflow instead of the one configured on the SLA Definition false
com.snc.sla.repair.workflow The name of the Repair workflow Default SLA Repair workflow
com.snc.sla.run_old_sla_engine Run the old SLA engine (System Policy -> SLA Management). This property is set to true by default, but will be set to false by the new SLA plugins, effectively deactivating the old SLAs. false
com.snc.sla.task_sla_controller.log Logging level for TaskSLAController (default: Notice) notice
com.snc.sla.task_sla_controller.timers Enable all TaskSLAController timers (use for testing only) false
com.snc.sla.task_sla.log Logging level for TaskSLA (default: Notice) notice
com.snc.sla.task_sla.timers Enable all TaskSLA timers (use for testing only) false
com.snc.sla.timers Enable all SLA calculation timers (use for testing only) false
com.snc.sla.workflow.log Logging level for TaskSLAworkflow (default: Notice) notice
com.snc.sla.workflow.run_for_breached Run workflow for a Task SLA that is already breached when it attaches Set to Yes to ensure that the workflow for a Task SLA is executed when the Task SLA is already breached when it is attached to the task. true
com.snc.task.associate_ci List of all the task types where user wants to associate CI’s using a List. change_request,incident
com.snc.teamdev.flush_cache When the following UI actions are executed within Team Development, if this flag is set then the caches will be flushed at the end of the action. Turning this flag off may improve performance, but flushing caches if necessary on the correct instances after the UI actions becomes the responsibility of the operator. The UI actions are: Back Out, Back Out All, Load Change, Load This Change, Pull, Push, and Revert to this version. true
com.snc.teamdev.requires_codereview Code reviews are required before pushes are applied to this instance false
com.snc.time_card.default_rate (Cost Management plugin) Sets a default hourly rate to use if no labor rate cards apply to the user.
com.snc.time_worked.update_task_timer Enables (true) or disables (false) updating of the task timer value based on changes to the task time worked records. This is accomplished through the Update task time business rule. false
com.snc.wm.wo.task_window_days Default days for a window of a task 14
connect.notification.audio_alert Audio file to play to notify users of new messages, support conversation transfers and @mentions in Connect. This property’s value should point to the ‘name’ field of an audio file in the db_audio table. connect_alert.mp3
connect.retrieve_external_link_content Enable Connect to retrieve external link metadata in order to render richer content in messages with links to Youtube, news articles, images, etc. true
connect.roles Comma separated whitelist of roles able to access Connect. Empty allows all roles.
CSM_debug_log Use this property to log false
css.$accent-color-dark Color used for edge bookmarks and navigator favorites #3e95f4
css.$accent-color Color used for many buttons and actionable elements #6ab7ef
css.$highlight-color Color used for the focus and hover states of many controls #6ab7ef
css.$nav-highlight-main Sets the color for the navigation expanded items highlight background
css.$nav-hr-color Sets the color for the navigation separator
css.$navpage-header-bg Sets the color for the header background
css.$navpage-header-color Sets the color for the banner text
css.$navpage-header-divider-color Header divider stripe color #455464
css.$navpage-nav-bg-sub Sets the color for the background for navigator and sidebars
css.$navpage-nav-bg Navigation header/footer #303A46
css.$navpage-nav-border Sets the color for the border for UI16
css.$navpage-nav-color-sub Sets the color for module text in UI16
css.$navpage-nav-selected-bg Sets the color for navigator selected tab background
css.$navpage-nav-selected-color Sets the color for the currently selected navigation tab icon color for UI16
css.$navpage-nav-unselected-color Unselected navigation tab icon and favorite icons color #bec1c6
css.$text-color Main text color #485563
css.assessment.caption.background.color Sets the background color of the caption on assessment and survey questionnaires.
css.assessment.caption.font.color Sets the font color of the caption text on assessment and survey questionnaires.
css.assessment.question.header.background.color Sets the background color of question headers on assessment and survey questionnaires.
css.banner.description.color Banner text color #AAAAAA
css.base.color Banner and list caption background color CSS color formats: name - predefined color names: red, green, blue, etc. RGB decimal - RGB(102, 153, 204) RGB hex - #223344 #767676
css.base.font-family Font used in forms and lists: SourceSansPro, “Helvetica Neue”, Arial
css.base.font-size Base font size (UI11) 10pt
css.button.action.background.color Button background color:
css.button.action.border.color Button border color:
css.button.action.border.width Button border width:
css.button.action.text.color Button text color:
css.form.vsplit CSS added to form splits. Most commonly used to specify a width of 50% to force vertical alignment of splits across multiple form sections. e.g., the value “width:50%;” will give left and right form splits the same width. width:50%;
css.label.changed.background.color Changed field status indicator color: #00cc00
css.label.mandatory_populated.background.color Mandatory field status indicator color (populated): #cc7777
css.label.mandatory.background.color Mandatory field status indicator color (unpopulated): #cc0000
css.label.read_only.background.color Read-only field status indicator color: orange
css.label.white.space Form label white-space value. “normal” wraps long text in form labels, “nowrap” prevents wrapping. nowrap
css.list.row.survey.background.color Survey question background color: #eeeeee
css.list.row.vertical.align List cell vertical alignment (top, middle, bottom, etc.): top
css.menu.font-size Navigator menu text font size default:
css.nav_header.font-size Font size for the header: 160%
css.nav.menu.background.color Application navigator header bar background color:
css.nav.menu.text.color Application Navigator text color:
css.sc.button.border Service Catalog button border 1px solid #aaa
css.sc.button.image.hover Service Catalog button image with mouse over sc_button_image_hover.pngx
css.sc.button.image Service Catalog button image sc_button_image.pngx
css.sc.button.text Service Catalog button text color #444
css.table.cell.padding Table cell padding, top and bottom (pixels): 2px
css.table.column.head.background.color List and form caption color override:
css.table.white-space Table white space (normal or nowrap): normal
css.tablet.gradient.end End color of the gradient for the tablet UI header.
css.tablet.gradient.start Start color of the gradient for the tablet UI header.
css.tablet.headerfooter.text.color Color of the text and icons in the tablet UI header and footer.
css.textsearch.catalog.background.color Global Text Search background color for Catalog results: #F0F7F9
css.textsearch.kb.background.color Global Text Search background color for Knowledge Base results: #FFFFDD
css.version CSS Last Modified 2015-08-22_14:42:14
diagnostics.autorefresh.page Auto refresh the system_diagnostics_page after this many seconds: 60
diagnostics.condition.emailsRecv Condition used to flag Emails Received value:
diagnostics.condition.emailsSent Condition used to flag Emails Sent value:
diagnostics.condition.events Condition used to flag Pending Events value: > 1000
diagnostics.condition.logEntries Condition used to flag number of log entries in last 24 hours value:
diagnostics.condition.node.reportedAgo Condition used to flag a node’s Last Reporting Time value: > 180
diagnostics.condition.node.scheduler.is.running Condition used to flag a node’s Scheduler Is Running value. != ‘true’
diagnostics.condition.node.scheduler.queue.length Condition used to flag a node’s Schedule Queue Length value. > 10
diagnostics.condition.node.status Condition used to flag a node’s Status value: != ‘online’
diagnostics.condition.pop3Status Condition used to flag POP3 Status value: .indexOf(‘Connected’) == -1
diagnostics.condition.smtpStatus Condition used to flag SMTP Status value:
diagnostics.nodes.across Number of nodes to display across the UI Page before moving to the next row: 3
glide.ajax.processors.leave.messages Ajax processors/script includes which should not return session notifications in GlideAjax calls. Comma-separated list. RenderInfo,AJAXProgressStatusChecker,ChannelAjax,DeleteRecordAjax,DeleteUpdateSetEntryAjax,UpdateSetPreview,UpdateSetCommitAjax,AJAXPushBackOutWorker,AJAXFormLoad
glide.allow.new.cert_follow_on_task Allow Desired State audit to create a new follow-on task for the same failure, at each audit run.
glide.amb.active If false, the clients will disconnect and cease trying to connect.Note: Platform applicaitons like Chat communicate using AMB true
glide.amb.log.level Log level used by both clients and the server info
glide.amb.servlet.uri Relative path for amb messages amb/
glide.appcreator.company.code Application development unique vendor key 8821
glide.appcreator.company.friendly_name dev32369
glide.approval_engine_default The default approval engine to use on task tables. Override this value by creating a property named glide.approval_engine.table. Or going to page “Approval Engines” and setting the desired approval engine to use on that table. off
glide.approval_engine.change_request Change Requests approval engine: off
glide.approval_engine.change_task Change Request Tasks approval engine: process_guide
glide.approval_engine.kb_knowledge_base_request Approval engine to use for the kb_knowledge_base_request table. Valid options are: (blank) to use Approval Rules, ‘process_guide’ to use Process Guides and ‘off’ to turn off the approval engines for the table (set to ‘off’ when using Workflow to manage approvals). off
glide.approval_engine.release_phase Approval engine to use for the release_phase table. Valid options are: (blank) to use Approval Rules, ‘process_guide’ to use Process Guides and ‘off’ to turn off the approval engines for the table (set to ‘off’ when using Workflow to manage approvals).
glide.approval_engine.sc_request Service Catalog Requests approval engine: off
glide.approval_engine.sc_task Service catalog tasks approval engine: process_guide
glide.approval_engine.std_change_proposal Approval engine to use for the std_change_proposal table. Valid options are: (blank) to use Approval Rules, ‘process_guide’ to use Process Guides and ‘off’ to turn off the approval engines for the table (set to ‘off’ when using Workflow to manage approvals). off
glide.approval_engine.sysapproval_group Group Approvals approval engine: off
glide.approvals.restrict_by_record Restrict the ability to view an approval record to only those where the user can view the record being approved false
glide.apps.hub.current URL of the team development parent instance.
glide.attachment.extensions Comma-separated list of file extensions that can be attached. No value means there are no restrictions.
glide.attachment.role Comma-separated list of roles that can create attachments.
glide.authenticate.external.logout_redirect URL to redirect users after logout, typically back to the portal that enabled the SSO (e.g. http://portal.companya.com/logout) external_logout_complete.do
glide.authenticate.external Enable external authentication. false
glide.authenticate.failed_redirect URL to redirect users after a failed SSO attempt. Possibilities include the URL of a public knowledge article that describes the error and has helpful links, or an internal company URL (e.g., http://portal.companya.com/error) logout_success.do
glide.authenticate.failed_requirement_redirect URL to redirect users attempting to access a non-public page (to view an incident, etc.) when SSO credentials are not present. Typically set to a customer’s login portal (e.g. http://portal.companya.com): logout_success.do
glide.authenticate.header.encrypted_key HTTP header name to look for an externally authorized user (e.g. for Digest Encryption): DE_USER
glide.authenticate.header.key HTTP header name to look for an externally authorized user (e.g. for SiteMinder): SM_USER
glide.authenticate.header.value ServiceNow field name to match against the incoming header user_name
glide.authenticate.multifactor.clock_skew Additional time in seconds for which the code will be valid to accommodate for the clock skew. Max value is 60 seconds. 10
glide.authenticate.multifactor.setup.bypass.count Number of times a user can bypass setting up multi-factor authentication 3
glide.authenticate.multifactor Enable Multi-factor authentication false
glide.authenticate.multisso.login_locate.user_field Identifies a common login identifier.
glide.authenticate.secret_key Secret passphrase for single sign-on (SSO) encryption/decryption:
glide.authenticate.sso.saml2.require_signed_authnrequest Enables the Identity Provider’s Single sign on service to receive a signed AuthnRequest
glide.authentication.external.disable_local_login Require SSO credentials even for the main ServiceNow login page. This property needs to be used in conjunction with the ‘glide.authenticate.failed_requirement_redirect’ property.
glide.autodispatch.debug Write out auto-dispatch debug statements to the log false
glide.banner.image.title Banner mouse-over text. ServiceNow Home Page
glide.banner.image.url_target Target frame used when clicking the banner image. Usegsft_main for the main frame, _top to replace the current browser window,_blank for a new window or tab.
glide.banner.image.url URL used when clicking the banner image.
glide.banner.style Style for banner containing company logo and product name
glide.basicauth.required.api true
glide.basicauth.required.csv Require authorization for incoming CSV requests. true
glide.basicauth.required.excel Require authorization for incoming Excel requests. true
glide.basicauth.required.importprocessor Require authorization for incoming import requests. true
glide.basicauth.required.jsonv2 Require basic authentication for incoming JSONv2 requests. true
glide.basicauth.required.pdf Require authorization for incoming PDF requests. true
glide.basicauth.required.rss Require authorization for incoming RSS requests. true
glide.basicauth.required.schema Require basic authentication for incoming SCHEMA requests. true
glide.basicauth.required.scriptedprocessor Require authorization for incoming script requests. true
glide.basicauth.required.soap Require basic authorization for incoming SOAP requests. true
glide.basicauth.required.unl Require authorization for incoming unload requests. true
glide.basicauth.required.wsdl Require authorization for incoming WSDL requests. Please note: If you choose not to require authorization for incoming WSDL requests, you will need to also modify the Access Control (ACL) rules to allow guest users to access the WSDL content.
http://docs.servicenow.com/?context=Web_Services_Security_Web_Service_User_Roles
true
glide.basicauth.required.xml Require authorization for incoming XML requests. true
glide.basicauth.required.xmloutputprocessor Require authorization for incoming requests for XMLOutputProcessor (export to XML via email) true
glide.basicauth.required.xsd Require authorization for incoming XSD requests. true
glide.before_display_rule.use_display_value When setting a form scratchpad property to a field (g_scratchpad.name = current.field) automatically get the display value of the field instead of database value false
glide.bsm.children_to_display Number of child nodes to display when the parent CI has too many children according to the property glide.bsm.too_many_children 0
glide.bsm.collapse_node_color Color used for collapsed node when too many children exist for parent CI #008B8B
glide.bsm.collapse_node_style Style to use for the text of the collapsed node when too many children exist for parent CI font-weight:bold;font-style:italic;
glide.bsm.color.affect_neighbors Color of an affected neighbor node’s label #feefb2
glide.bsm.layout_horizontal_spacing_x Minimum horizontal distance between nodes in horizontal layout 200
glide.bsm.layout_horizontal_spacing_y Minimum vertical distance between nodes in horizontal layout 100
glide.bsm.layout_vertical_spacing_x Minimum horizontal distance between nodes in vertical layout 125
glide.bsm.layout_vertical_spacing_y Minimum vertical distance between nodes in vertical layout 125
glide.bsm.layout The default layout to be applied to the BSM maps Hierarchy
glide.bsm.map_picker.columns Additional columns for the BSM Map CI picker that appears at the top of the map. Choose fields in the cmdb_ci table. Must be semicolon separated sys_class_name
glide.bsm.map_picker.order_by Ordering for the BSM Map CI picker that appears at the top of the map. Choose fields in the cmdb_ci table sys_class_name
glide.bsm.map.style.font_family Font family name, such as Arial, Helvetica or sans_serif Arial
glide.bsm.map.style.font_size Font size for CI node text (typically 8 to 20) 14
glide.bsm.map.style.selection_background_color Background color of the selected CI node. Use a valid color name (Purple), RGB hex (#FF00FF) or decimal (rgb(255,0,255)) RoyalBlue
glide.bsm.map.style.selection_text_color Color of the text that will appear under the selected CI node. Use a valid color name (Yellow), RGB hex (#FFFF00) or decimal (rgb(255,255,0)) White
glide.bsm.map.style.text_color Color of the text that will appear under unselected CI nodes. Use a valid color name (Navy), RGB hex (#000080) or decimal (rgb(0,0,128)) Black
glide.bsm.max_levels Maximum level depth from the root CI that can be initially displayed in Dependency Views. Range is 1 to 49 3
glide.bsm.max_nodes Maximum number of CI’s to display on a map at once 1000
glide.bsm.max_num_rels Maximum number of relations per node 100
glide.bsm.max_to_expand Maximum number of collapsed nodes to expand at one time 100
glide.bsm.min_to_collapse Collapse child nodes once the number of child nodes is greater than 0
glide.bsm.new_node_color Color for recently expanded nodes PaleGreen
glide.bsm.node.height Height of a node on the BSM Map 50
glide.bsm.node.width Width of a node on the BSM Map 160
glide.bsm.refresh_interval Seconds between each automatic reloading of troubles and tasks, range is 1 to 3600 30
glide.bsm.show_virtual_node_children Show children of virtual groups false
glide.bsm.task_threshold Change the CI’s glyph color (from orange to red) when number of tasks reaches this threshold 3
glide.bsm.too_many_children Maximum number of child nodes to display (the rest will be collapsed) 10
glide.builddate.last 05-24-2018_1317
glide.buildtag.last glide-kingston-10-17-2017__patch6-05-16-2018
glide.bulk_proposed_change.view_name Customized view name used to create bulk propose changes Bulk Propose Changes
glide.businessrule.async_condition_check Specifies if the instance checks the condition statement of async business rules (the When field is set to async) prior to running the business rule. If this property is set to true, the instance evaluates the async business rule conditions a second time before running the rule. If this property is set to false or missing, the instance does not evaluate the conditions a second time.
glide.businessrule.callstack Determines whether business rule executions are logged in the daily log when they start and finish (true) or are not logged (false). Logging is useful for troubleshooting a problem where you need to know which business rules are running and in which order.
glide.cache.record_change.storage.max_size.amb_processor_cache 2048
glide.calendar.holiday.use_dst_offset Adjust for Daylight Saving Time when checking whether a specific day is a Calendar Holiday true
glide.canvas.grid.widget_cache_ttl Number of minutes that widgets are cached in the browser, for responsive dashboards 2
glide.canvas.grid.widget_performance_threshold Defines the maximum number of seconds for a widget to render on a dashboard. Widgets that exceed this time are not rendered and a warning message displays. Users can click to restart rendering. Stopping widgets that render slowly enables faster widgets to load, and increases the speed of dashboard loading.
glide.canvas.grid.widget_render_concurrent_max Defines the maximum number of widgets that can render simultaneously on a dashboard. With smaller values, individual widgets load more quickly. With larger values, fewer Ajax requests to the server are needed. Set the value of this property to half of the number of widgets that are visible when your most-used dashboard loads. For example, if six widgets are visible on the dashboard set the value to 3.
glide.change_current_app.whitelist Domains which the change_current_app Processor is OK with redirecting to. Comma-separated list. localhost:8080
glide.chart.animation Toggle animations on and off for charts generated with the charting v2 plugin true
glide.chart.avp.host This property represents the host to contact for saving charts as images http://avp
glide.chart.box.color Color of the box and whisker in box charts #FF0000
glide.chart.box.mean.color Color of the mean value dot in box and trendbox charts. #2f7ed8
glide.chart.data_labels.remove_leading Truncates data labels from the front of the label (Applicable only if data label truncation property glide.chart.truncate.data_labels is set) false
glide.chart.data.label.truncate_to.large Max length of a data label for a large chart. If larger it will be truncated and … will be appended 27
glide.chart.data.label.truncate_to Max length of a data label for a chart. If larger it will be truncated and … will be appended 13
glide.chart.decimal.precision Controls the rounding precision of non-currency numeric values displayed on reports. This property has a maximum possible value of 4. A Decimal Precision value specified in a report’s style options overrides this property. Currency values always have a precision of 2.
glide.chart.drill.open_new_win Opens drill down information in a new window or tab when user clicks a chart item, if selected false
glide.chart.histogram.bins Number of bins in a histogram chart (minimum 1, maximum 20) 10
glide.chart.label.legend.truncate_to.large Max length of a legend label for a large chart. If larger it will be truncated and … will be appended 20
glide.chart.label.legend.truncate_to Max length of a legend label for a chart. If larger it will be truncated and … will be appended 14
glide.chart.truncate.data_labels Truncates data labels if set on true (Applicable only to charts generated with the charting v2 plugin) true
glide.chart.truncate.x_axis_labels Truncates x-axis labels to 20 characters, if selected (Applicable only to charts generated with the charting v2 plugin) true
glide.chart.xaxis_labels.remove_leading Truncates x-axis labels from the front of the label (Applicable only if x-axis label truncation property glide.chart.truncate.x_axis_labels is set) false
glide.chat_room.create_roles (Chat plugin) Comma-separated list of roles that are allowed to create chat rooms.
glide.chat.invite_fields (Chat plugin) Comma-separated list of fields (glide_list or references to sys_user or sys_group) used to generate the invitations when creating a chat room from a task. Users can select a check box for each of the specified fields to invite users referenced by the fields to the chat room.
glide.chat.show_emoticons (Chat plugin) Enables or disables rendering text emoticons as images.
glide.class.downgrade.enabled Allow class downgrade during cmdb identification and reconciliation true
glide.class.switch.enabled Allow class switching during cmdb identification and reconciliation true
glide.class.upgrade.enabled Allow class upgrade during cmdb identification and reconciliation true
glide.client.track_transaction_timings Track client transaction timings at the server. true
glide.cluster.cache Enable the Cluster Cache Synchronizer. true
glide.cluster.xmlstats XMLStats components to record in the cluster state record: scheduler,memory,servlet,lazy,sessionsummary,jvm,status,instance,database,semaphores,diagnostic_events
glide.cmdb_model.display_name.shorten When set to true, generates shorter display names for product models if the name of the product model contains the manufacturer name.
glide.cmdb.health.autoCloseAuditTasks When true, closes all audit tasks associated with cmdb_health_result record when the record is no more valid gets deleted.See Busines Rule ‘Close task for deleted health result’ false
glide.cmdb.health.maintainFailureHistory When true , keeps the ‘Failure Description’ field of ‘CMDB Health Result table’ updated which is of type journal and maintains a history of the changes to the field false
glide.cmdb.health.metricProcessor.maxRunningTime Max time in minutes for which individual metric processor will run in each scheduled cycle 120
glide.cmdb.health.services.max_level The maximum level of CI relations to be traversed to determine CIs associated with a business service 5
glide.cmdb.health.staleness If a configuration item is not updated for these number of days, it is considered a stale record 60
glide.cmdb.logger.use_syslog.CMDBHealth Comma separated list that tracks the level of logging the user wants to see. By default, only error messages are logged. For example, to view error and info messages make the value - error,info. To see all levels of logging, make the value * error
glide.cmdb.qb.suggestedRelations.fullRefresh.interval Age in days of the class relations mapping in cmdb_class_relationships used for QueryBuilder that will trigger a full refresh of the mapping 14
glide.cmdb.statemgmt.max_bulk_count Maximum number of CIs for which we can perform bulk updates during CI Lifecycle Management 1000
glide.cmdb.statemgmt.max_lease_expired_days Maximum number of days for CI Action lease expiration during CI Lifecycle Management 15
glide.cmdb.suggested_relationship.enabled If it is enabled, user can only create relationship using suggested relationship type in relationship editor false
glide.cms.catalog_uri_relative Enforce relative links from the URI parameter on /ess/catalog.do. If checked, then only relative URLs are permitted through the /ess/catalog.do page using the parameter ‘uri’. If unchecked, all URLs are permitted, which may permit linking to external unauthorized content. true
glide.cms.enable.responsive_grid_layout Enable responsive dashboard true
glide.cms.new_layout_picker Enable the new layout picker for the homepages true
glide.cms.use_email_override_url Forces the system to use the glide.email.override.url property, rather than the glide.servlet.uri property, when a notification has a link to a CMS page in an instance.
glide.connect.chat.disabled Disable Connect and hide all UI elements related to Connect. false
glide.connect.enabled Disable the legacy chat “Create or Join Chat Room” link on the Incident form (Must have Chat plugin enabled to see link) true
glide.cookies.http_only Enables (true) or disables (false) the generation of HTTP only cookies. Set this property to false to use Approval with E-Signature.
glide.cost_mgmt.calc_actual_cost (Cost Management plugin) Sums all task expense lines and adds the total to the Work cost field on the task record when an expense line is created for any task with a Type of Planned task.
glide.cost_mgmt.debug (Cost Management plugin) Enables debugging of cost management processing. All logging events are recorded in the Financial Management Log [fm_log] table. This feature should only be enabled during initial testing or when troubleshooting because it can generate a large number of log records.
glide.cost_mgmt.process_task_cis (Cost Management plugin) Creates expense lines to affected configuration items when creating a task expense line.
glide.cost_mgmt.service_allocation.method (Cost Management plugin) Defines whether business service to cost center allocation costs should be calculated based on total units or allocated units.
glide.csv.export.line_break Enables the user to control how exported CSV data appears in Notepad. Valid values are LF for a line feed between records and CRLF for a carriage return followed by a line feed.
glide.currency_price_optimizer.enabled When true, the optimizer is used. When false, the optimizer is not used.
glide.currency_price_optimizer.min_rows The minimum number of rows in parent table needed for the optimizer. When fewer than this number of rows are present, the optimizer is not used.
glide.currency_price.use_all_fraction_digits When true, currency fields have four decimal places. When false, two decimal places are used. true
glide.custom.ip.authenticate.allow Comma-separated list or range of IP addresses that are allowed access to view the stats.do, threads.do, and replication.do pages.
glide.dashboard.omit Omit legacy dashboard icon. true
glide.db.allow_unsafe_dbi_execute_sql false
glide.db.archive.batch_size Number of records (Batch Size) to archive when archiver runs 99
glide.db.archive.max_iterations Max number of batches (Max Iterations) to process when archiver runs 10
glide.db.audit.ignore.delete Specifies the tables where the sys_audit_delete file is not updated when records are deleted.
glide.db.aux Auxiliary database property prefix auxdb
glide.db.auxiliary Auxiliary support enabled true
glide.db.clone.allow_clone_target Enables (true) or disables (false) use of a sub-production instance as the target for a system clone.
glide.db.clone.instance_clone_server The scheduling service url. https://clone.service-now.com/InstanceCloneSchedule.do?SOAP
glide.db.clone.query.sys_attachment_doc Generated query to find images related to the theme of the system. sys_attachment.tablenameSTARTSWITHZZ^sys_attachment.content_typeNOT LIKEapplication^sys_attachment.content_typeNOT LIKEvideo^NQsys_attachment.table_nameINecc_agent_jar,ecc_agent_mib,sys_store_app,invisible.sys_store_app
glide.db.clone.query.sys_attachment Generated query to find images related to the theme of the system. tablenameSTARTSWITHZZ^content_typeNOT LIKEapplication^content_typeNOT LIKEvideo^NQtable_nameINecc_agent_jar,ecc_agent_mib,sys_store_app,invisible.sys_store_app
glide.db.clone.query.sys_package Generated query to exclude downloaded apps that were authored on the clone target instance
glide.db.clone.query.sys_scope Generated query to exclude downloaded apps that were authored on the clone target instance
glide.db.clone.query.sys_store_app Generated query to exclude downloaded apps that were authored on the clone target instance
glide.db.clone.schedule_clone_poll_minutes Number of minutes to wait in between clone schedule service attempts. Default value is 30 minutes. 30
glide.db.foreign_suport false
glide.db.impex.XMLLoader.max.file.size.mb Controls the maximum file size allowed when importing an XML file, in megabytes. Attempting to import an XML file larger than this limit results in an error.
glide.db.large.threshold Sets the number of rows above which a table is considered large and uses a different method of querying for results. When this property is absent, the instance uses the default query method.
glide.db.max_view_records Sets the maximum number of records returned when running a GlideRecord query in a script. Values larger than the default are not recommended as they may cause queries to consume excessive memory on the application server and can, in extreme cases, cause a system outage. This property does not control the maximum number of records that appear in a list, report, or exported file.
glide.db.max.aggregate.size Sets the maximum number of groups a grouped report or list renders. Larger values may affect system performance.
glide.db.oracle.ps.delete For Oracle, use prepared statements for system-executed deletes. true
glide.db.oracle.ps.insert For Oracle, use prepared statements for system-executed inserts. true
glide.db.oracle.ps.pool.size Size of the Oracle prepared statement cache (per connection): 5
glide.db.oracle.ps.query For Oracle, use prepared statements for system-executed queries. true
glide.db.oracle.ps.update For Oracle, use prepared statements for system-executed updates. true
glide.db.pooler.connections.max 32
glide.db.pooler.connections 32
glide.db.replicate_date Replication Receiver - time of last successful replication execution (read only).
glide.db.replicate_master Enable Replication Master - Yes indicates that this site will be a replication master. Another site should have the replicate URL set to pull the replication making it a replication slave true
glide.db.replicate_password Password to use to connect to the replication master
glide.db.replicate_slave Enable Replication Slave - Yes indicates that this site will be a replication slave. You must also specify a Replication URL that points to a replication master. false
glide.db.replicate_url Replication Master URL - Location of the Replication Master site, this property should be set like: https://demo.service-now.com/
glide.db.replicate_user User ID to use to connect to the replication master
glide.db.rotation_validate_fields false
glide.db.soft_join_cap Maximum number of database joins per query. Smaller values cause the system to issue a larger number of less complex queries. Larger values reduce the number of queries at the cost of additional complexity per query. In the absence of known database issues stemming from large join counts, this property should remain unchanged. 10
glide.db.stats.threshold If “Log slow queries” property is true, log queries whose execution takes longer than the following number of milliseconds (e.g. a value of 1000 = 1 second): 0
glide.db.stats Log slow queries. If true, queries slower than the threshold defined by glide.db.stats.threshold will be logged. true
glide.diagnostic.page.replication.do Class to use to resolve requests for /replication.do com.snc.db.replicate.ReplicatorStats
glide.discovery.active_processes_filter Active Processes Filter: Optimization for application dependency mapping. Filters the active processes returned by Discovery to only those that have a match in the Process Classification table.
glide.discovery.adme.aggregation_interval ADME - Aggregation interval (sec): How often to aggregate instantanous data into chunks in seconds. It must be a minimum of 60 seconds and it must be a multiple of ADME Sampling interval.
glide.discovery.adme.base_dir_unix ADME - Unix Base Dir: An existing directory on the target Unix machines to be used as a workspace. Must be a absolute path to the directory.
glide.discovery.adme.base_dir_windows ADME - Windows Base Dir: A network share on the target Windows machines to be used as a workspace.
glide.discovery.adme.max_total_samples ADME - Max total samples: The limit of samples being taken by the script. The script will stop running after this amount of samples are taken.
glide.discovery.adme.rolling_window_size ADME - Rolling window size: How many recently aggregated chunks to keep. An aggregated chunk consists of ADME Aggregation interval divided by ADME Sampling interval samples. Only the newest chunks will be kept.
glide.discovery.adme.sampling_interval ADME - Sampling interval (sec): How often to sample process and connection data in seconds. Must be a minimum of 5 seconds.
glide.discovery.application_mapping Application mapping. Enable the application mapping portion of Discovery
glide.discovery.assigned_user_match_field For Discovery and Help The Help Desk, the following field in the sys_user table is used to associate a computer CI with a user. user_name
glide.discovery.bgp_router_disable BGP router exploration disable. Controls whether Network Discovery exploration of routers running the BGP protocol is disabled. Normally such exploration IS disabled because of the huge size of BGP routing tables, and because generally such routers are only operating at the edge of large networks where further network discovery would be irrelevant. The only time this value should be set to “no” is in the unlikely case that your organization uses BGP routers as edge routers between relatively small networks (such as between buildings on a single campus).
glide.discovery.debug.ci_identification CI identification debugging: if true, enables debug logging (into the CI Identification Log) for CI Identification.
glide.discovery.debug.network_discovery Network discovery debugging: Enables extensive logging of all Network Discovery activities on the instance.
glide.discovery.disable_mid_probe_cache MID server caches some probe parameters (like the post-processing script) so that they do not have to be sent down from the instance every time. Setting this to true will disable caching of the probe parameters. false
glide.discovery.discover_aws_ec2_host_metadata When doing IP-based discovery against a given host, also run probes that retrieve AWS EC2 metadata.
glide.discovery.discover_azure_host_metadata When doing IP-based discovery against a given host, also run probes that retrieve Azure metadata.
glide.discovery.discover_software Discover software packages. Enable the discovery of software packages.
glide.discovery.discoverable.network.max.netmask.bits Maximum netmask size for discoverable networks (bits). The maximum number of bits in a regular netmask for networks that will be discovered by Network Discovery. By “regular netmask” we mean a netmask that can be expressed in binary as a string of ones followed by a string of zeroes (255.255.255.0 is regular, 255.255.255.64 is irregular). Regular networks are commonly expressed like this: 10.0.0.0/24, which means a network address of 10.0.0.0 with a netmask of 255.255.255.0. Larger bit numbers mean networks with smaller numbers of addresses in them. For example, the network 10.128.0.12830 has four addresses in it: one network address (10.128.0.128), one broadcast address (10.128.0.131), and two usable addresses (10.128.0.129 and 10.128.0.130). Small networks like this are commonly configured in network gear to provide loopback addresses or networks used strictly by point-to-point connections. Since these sorts of networks generally don’t need to be discovered by Network Discovery, it would be useful to filter them out. By setting this property to a value of 1 through 32, you can limit the sizes of regular networks that are discovered. Setting it to any other value will cause all networks to be discovered. Irregular networks are always discovered. The default value is 28, which means that regular networks with 8 or fewer addresses will not be discovered.
glide.discovery.domain.name.nbt Set OS domain name by NBT or WMI. If “yes”, Windows domain name is set by NBT. Otherwise it is set by WMI.
glide.discovery.enable_adme ADME: Enable enhanced ADM probe. If “yes”, the ADM Enhanced probe will be triggered and only fall back to the ADM probe as needed.
glide.discovery.enable_file_tracking Enable configuration file tracking as part of the Pattern based Horizontal Discovery. If set to true, the system allows you to specify paths of configuration files for applications that are discovered by patterns. You can track and compare tracked configuration files.
glide.discovery.enable_mac_address_verification Enables MAC address verification to determine if a device has changed its IP address during a discovery. If this property is set to true, Discovery passes the MAC address of a device being discovered to the MID Server so that probes can determine if the IP address has changed while Discovery is running. If the device has changed IP addresses, then Discovery stops processing that IP address and updates the Discovery log with a warning message. Discovery does not stop processing other IP addresses.
glide.discovery.enable.software_filter Windows software filter: Enable Windows software filtering for Discovery.
glide.discovery.enforce_ip_sync Enforce syncing of IP addresses Sets the first IP address. Each time a computer with multiple NICs is discovered, one of the IP addresses associated with the NICs is chosen as the IP Address field of the CI. A value of false collects all NIC IP addresses.
glide.discovery.enforce_unique_ips Enforce unique IP addresses Ignores the IP address after Discovery encounters subsequent devices that use the same IP address. Each time a computer, printer, or network gear with a valid IP address is discovered, any other devices with the same IP address have their IP address field cleared. If disabled, stores the IP address for each device.
glide.discovery.file_tracking.change_limit_count File Tracking: Number of changes allowed on a tracked configuration file in the defined time window.
glide.discovery.file_tracking.change_limit_days File Tracking: Time window (in days) that limits the number of changes on a tracked configuration file.
glide.discovery.file_tracking.max_file_size File Tracking: The maximum file size for tracked configuration file content.
glide.discovery.file_tracking.max_files_per_ci File Tracking: The maximum number of tracked configuration files per CI.
glide.discovery.fqdn.regex DNS Host Name And Domain Name Regex. The default parsing of FQDN (Fully Qualified Domain Name) is to pick the first name separated by dots as the host name and the rest of the names as the domain name. For example, “machine1.testlab.service-now.com” has host name of “machine1” and domain name of “testlab.service-now.com”. The property allows regex with two capturing groups with the first group representing the host name and the second group the domain name.
glide.discovery.hostname.always_update Always update host name. If “yes”, discovery will always update the host name with the most recently discovered value contingent upon the source being trusted. Note that this may result in hand-entered values being overwritten.
glide.discovery.hostname.case Host name case. If “Lower case” is selected, always translate the host name into lower case; if “Upper case” is selected, always translate the host name to upper case; if “No change” is selected, leave the host name intact. This primarily affects host names discovered with NETBIOS, though some non-standard DNS systems may also return some or all of the name in upper case.
glide.discovery.hostname.dns_nbt_trusted DNS or NetBIOS is trusted host name source. If “yes”, trust the device name discovered via DNS or NetBIOS. If checked, CI’s host name found via DNS or NBT will be used.
glide.discovery.hostname.include_domain Includes domain name in host name. If “yes”, include the domain name as part of the host name. For example, “bosco.service-now.com” instead of “bosco”.
glide.discovery.hostname.snmp_trusted SNMP is trusted host name source. If “yes”, trust the device name discovered via SNMP. If checked, any device name found via SNMP will be used instead of the name found by a reverse DNS lookup.
glide.discovery.hostname.ssh_trusted SSH is trusted host name source. If “yes”, trust the device name discovered via SSH. If checked, any device name found via SSH will be used instead of the name found by a reverse DNS lookup.
glide.discovery.hostname.wmi_trusted WMI is trusted host name source. If “yes”, trust the device name discovered via WMI. If checked, any device name found via WMI will be used instead of the name found by a reverse DNS lookup.
glide.discovery.ip_service_affinity IP service affinity: If “yes”, IP service affinity will be enabled. IP service affinity allows Discovery to remember the last port of the IP address that was discovered.
glide.discovery.L3_mapping Map servers and network devices to routers and layer-3 switches If the “L3 mapping” property is enabled, it will map servers and network gears to its associated routers and layer-3 switches.
glide.discovery.log_message_chars Specify the maximum length a log message can be before ServiceNow creates a preview for it in the list view. When a log message is longer than this value, ServiceNow creates a preview of the message with an ellipsis at the end of the message to indicate that there is content that is not shown. The preview size prevents any one list row from taking up the entire screen.
glide.discovery.log_message_length Log Message Length. Limit the maximum message length that will be displayed in Discovery Log table. A value of 0 or any negative number will disable this limit.
glide.discovery.max_concurrent_invocations_per_schedule Maximum concurrent invocations per schedule: Prevents an unbounded number of invocations from inundating the system when a schedule takes longer than the time between invocations. The value is an integer defining the maximum number of automated invocations of the same schedule that may proceed at one time. If the limit has been reached subsequent scheduled invocations will be cancelled. The default value is 3. A value of 0 or any negative number will disable this restriction.
glide.discovery.max_range_size Max range size: The maximum number of IP addresses that a Discovery schedule can scan. If a schedule exceeds the default number of 100,000 IP addresses, the schedule does not run.
glide.discovery.network_discovery.functionality Networks discovery functionality: the Functionality used to discover networks. Usually this should be “SNMP only”.
glide.discovery.network_owner_method Network router selection method: This property controls the method used to decide (during Network Discovery) which router should be selected as the router to be associated with a given IP Network. The possible values are: “First Router” (the first router that discovers the network is associated), “Last Router” (the last router that discovers the network is associated), “Most Networks” (the router with the most attached networks is associated), and “Least Networks” (the router with the least attached networks is associated).
glide.discovery.physical_interface_types Physical interface types: A comma-separated list of interface types that will be considered “physical” for the purposes of network discovery. In other words, if a router (or device capable of routing) has an interface of this type, the networks connected to that interface will be considered locally connected to that device. The default interface types include Ethernet, 802.11, and Token Ring types. Interface type numbers are defined in the SNMP MIB-2, specifically in OID 1.3.6.1.2.1.2.2.1.3.
glide.discovery.populate_software_instance_table If set to true, Discovery populates these tables for software discovery:
glide.discovery.roundingInterval.cpu CPU speed rounding: Enter the number to round the CPU speed to. The units are in MHz.
glide.discovery.roundingInterval.ram Memory rounding: Enter the number to round the computer RAM to. The units are in MB.
glide.discovery.sensors.fire_ssh_probe In case the VIPs (Load Balancer Virtual Services) did not return as part of the SNMP Probe payload, fire the SSH Probe. Select this option to use the SSH port on the load balancer, rather than just using SNMP.
glide.discovery.sensors.save_attachments Save ECC queue attachments: The normal behavior for discovery sensors is to delete attachments to ECC queue entries upon successful sensor processing. Setting this property to “yes” overrides this behavior, and forces attachments to be preserved. This would normally only be useful for debugging purposes.
glide.discovery.shazzam_ranges_json Use JSON for IP ranges in Shazzam: If set to yes, discovery will encode Shazzam’s IP ranges as JSON, dramatically reducing the payload size.
glide.discovery.software_filter_keys Windows software filters: If Windows software filtering is enabled, when the name of a discovered software contains any of the comma separated values, it will be filtered out.
glide.discovery.software_sccm_managed Windows software is SCCM managed: If “yes”, Discovery will not populate software for computer CIs also managed by SCCM.
glide.discovery.source_name ServiceNow
glide.discovery.switch_interface_types Switch interface types. List of interface types (comma-separated) that will be considered Interface type numbers are defined in the SNMP MIB-2, specifically in OID 1.3.6.1.2.1.2.2.1.3. Devices with any interface types that do not appear in this list will be classified as routers (if they have routing capability). A complete list of the interface type numbers may be found on the IANA web site, in the section “ifType definitions”.
glide.discovery.use_cmdb_identifiers Controls whether Discovery uses the CMDB Identification and Reconciliation Framework, introduced with the Geneva release, or the legacy identifiers from previous releases.
glide.discovery.use_cmdb_identifiers CMDB Identifiers: If “yes”, identification and reconciliation will be handled by the CMDB API instead of through the old Discovery implementation.
glide.discovery.use_probe_results_cache Use probe results cache: If set to yes, the cache will be checked to see if the results of the probe need to be processed by a sensor. It will only need to be processed if the results have changed from the last discovery run.
glide.discovery.virtual_interface_types Virtual interface types. List of interface types (comma-separated) that will be considered “virtual” for the purposes of network discovery. In other words, if a router (or device capable of routing) has an interface of this type, the networks connected to that interface will be considered virtually connected to that device. The default interface types include the propVirtual type. Interface type numbers are defined in the SNMP MIB-2, specifically in OID 1.3.6.1.2.1.2.2.1.3.
glide.discovery.warn_minor_version Warn on Minor Version Mismatch. If “yes”, warnings will be logged when minor_version mismatches are detected during Discovery sensor processing.
glide.domain.notify_change Displays a notification message telling the user that the domain picker automatically changed
glide.domain.notify_record_change Displays a notification message telling the user that the domain picker automatically changed because the record that the user is viewing changed the domain in which the user is in.
glide.dv.search_ci.excluded_table Each of the tables will be filtered out in the search CIs within the Dependency View map “cmdb_serial_number”, “cmdb_ci_memory_module”, “cmdb_ci_cim_profile”, “cmdb_running_process”, “cmdb_ci_fc_export”, “cmdb_ci_spkg”
glide.easy_import.run_business_rules Enables data loaded using easy import to run business rules on target table true
glide.ecc_agent.validated.override An override for the ecc_agent validated field. If set to true, ecc_agent records will always be treated as valid.
glide.ecmdb.all_relationship_role An example value is: itil,asset,configuration.
glide.ecmdb.change_end_date Change Request field used for end_author: ‘jace’
glide.ecmdb.change_start_date Change Request field used for start_author: ‘jace’
glide.ecmdb.find_relationship_issues Find issues for CIs displayed in the CI Relations formatter. true
glide.ecmdb.hide_relationships Hide the relationship display on CI Relationships formatter but show the Add Relationships button and BSM Map button. false
glide.ecmdb.synch_modules_with_interceptor Synchronize table-specific CMDB modules’ and Interceptor answers’ active status and roles. e.g., if a CMDB module for a specific table is deactivated, deactivate the corresponding cmdb_ci.do Interceptor answer for that table so it does not appear as open when creating a new CI, and vice versa. Likewise, if roles are modified for one, update the other. true
glide.email_client.show_sms_option Specify whether a check box appears in the email client for sending the message to the user’s SMS device. If no SMS device exists, the email client sends the message to the primary email device.
glide.email.address_validation_rule Determines strictness of email address validation:strict – addresses will be held to the RFC 822 standardbasic – a more relaxed set of rules (e.g., spaces can separate addresses) will be applied strict
glide.email.append.timezone Specifies whether to append the time zone to all dates and times in outbound emails.
glide.email.body_html_validation_rule basic
glide.email.create_userid_from_email When set to true, causes new users to be created with a UserID that matches their email address instead of firstname.lastname. This helps create unique UserIDs when two users with the same name send emails to an instance. Also changes the behavior of gs.createUser() to match the entire email address of the user (including the domain name), instead of just the first part of the email in front of the @-sign. true
glide.email.digest.default_interval The sys_id of the default email digest interval. 28d157e07f1332007f005212bdfa9116
glide.email.digest.max_intervals This is the maximum number of email digest intervals that can be defined. Increasing this value could make email digest intervals unweildy for users and may affect performance. 100
glide.email.email_with_no_target_visible_to_all Email that is missing a target record or whose target record is the email will allow any user to view the email regardless of their roles. By turning this property to false, they’ll be restricted unless they sent in the record or they are an admin. false
glide.email.forward_from_prefix When determining if an email is a forward, this field is used to match against something in the body. This traditionally was “from:“, but can include other words or words in other languages, each separated by commas. For instance “from:,da:” would search for either “from:” or “da:“. Either would allow the email to be classified as a forward. Leaving the field blank, means no search will occur, and the software will not require anything in the body for matching a forward.
glide.email.forward_subject_prefix Specifies the list of prefixes (comma-separated) in the subject line that identify a forwarded email. fw:,fwd:
glide.email.inbound.calendar_behavior Specifies how the system stores calendar data, such as an invitation or an invitation response. Enter one of these options (not case sensitive): attach, ignore, inline
glide.email.inbound.convert_html_inline_attachment_references Specifies whether to convert inbound email HTML so email images appear in the email HTML body preview. The system displays broken cid (content ID) links in place of images received when this property is disabled. The format in which the system displays an email image depends on the property setting at the time the email is received, not the current property setting.
glide.email.inbound.image_sys_attachment.filter.action The action to take on filtered inbound email image attachments AttachTarget
glide.email.inbound.image_sys_attachment.filter.minimum_bytes Inbound email image attachment byte size below which the image attachment is filtered (0 is no filtering) 0
glide.email.inbound.max_attachment_count The maximum number attachments allowed on an inbound email. Attachments beyond this limit are ignored. 30
glide.email.inbound.max_total_attachment_size_bytes The maximum combined size (in bytes) for all attachments on an inbound email. Attachments beyond this limit are ignored. 18874368
glide.email.journal.lines Specifies the number of entries from a journal field (such as Additional comments and Work notes) included in email notifications. A value of -1 includes all journal entries. 3
glide.email.mail_to Specifies the email address to send notifications that use the ${mailto:} variable.
glide.email.max_provision_attempts The maximum number of attempts to request that ServiceNow configured email accounts be provisionined on the instance. 12
glide.email.name_split Delimiter between first and last name in an email address (e.g., “.”) to identify users from incoming emails. Example: for email address john.smith@company.com, a delimiter of “.” (period) tells the system to look for a user record for “John Smith”. .
glide.email.notification.save_when_no_recipients Controls whether a notification-generated sys_mail record is saved even if there are no recipients. Used in conjunction with other notification recipient logging properties, this property enables troubleshooting problems with notifications.
glide.email.outbound.header.auto_submitted Stores the value used in the “Auto-submitted” outbound email header. Clear the property value to remove the “Auto-submitted” header from all outbound emails. Some spam filters flag auto-generated email as spam.
glide.email.outbound.max_attachment_count The maximum number attachments allowed on an outbound email. Attachments beyond this limit are ignored. 30
glide.email.outbound.max_body_bytes Sets the maximum body size in bytes allowed per outbound email.
glide.email.outbound.max_total_attachment_size_bytes The maximum combined size (in bytes) for all attachments on an outbound email. Attachments beyond this limit are ignored. 18874368
glide.email.override.url Sets the URL to use in emailed links in place of the instance URL. The URL should end with nav_to.do. An example value is: https://servicenow.customerdomain.com/production/nav_to.do.
glide.email.provision_endpoint URL for ServiceNow email provisioning server https://emailprovision.service-now.com/ProvisionServiceNowAccounts.do?SOAP
glide.email.provision_retry_duration Specifies the duration in between email provisioning request attempts in the case of a failed request (in seconds). 1800
glide.email.read.active Specifies whether to enable or disable the inbound mail server.
glide.email.reply_subject_prefix Specifies the list of prefixes (comma-separated) in the subject line that identify an email reply. re:,aw:,r:,Accepted:,Tentative:,Declined:
glide.email.server Specifies the URL of the outgoing SMTP mail server. Also used as incoming (POP) mail server if one is not specified. This server must be accessible from the ServiceNow domain. SMTP requires port 25 unless you specify another port with glide.smtp.port. Leave this value blank to disable email.
glide.email.smtp.active Specifies whether to enable or disable the outgoing mail server. false
glide.email.smtp.max_recipients Specifies the maximum number of recipients the instance can list in the To: line for a single email notification. Notifications that would exceed this limit instead create duplicate email notifications addressed to a subset of the recipient list. Each email notification has the same maximum number of recipients.
glide.email.smtp.max_send Specifies how many emails to send through each new SMTP connection. The instance establishes a new SMTP connection if there are more emails to send than the specified value.
glide.email.test.user Specifies the comma-separated list of email addresses to which the instance sends all email messages. Typically used in non-production instances for testing purposes.
glide.email.text_plain.strip_xhtml Indicates whether both outbound and inbound emails that are shown in comments convert the XML to plain text (true) or preserve the XML (false).
glide.email.user_password Specifies the password for the outgoing SMTP mail server. Also used as the incoming mail server password if one is not specified.
glide.email.user Specifies the email address you want to use for SMTP authentication. The string before the @ (such as helpdesk) is used as the incoming (POP) account name if one is not specified.
glide.email.username Specifies the display name for the email address you use for SMTP mail.
glide.email.watermark.generate_random Generate unpredictable random watermarks true
glide.email.watermark.parse_restrictive Only recognize the current watermark type in an inbound email. (‘glide.email.watermark.generate_random’ determines which type is current)) true
glide.email.watermark.visible Indicates whether the watermark in email notifications is visible (true) or is wrapped in a hidden div tag (false).
glide.email.zboot_to_provision_duration The duration between zboot completion and the request for ServiceNow configured Email Accounts takes place (in seconds) 3600
glide.entry.page.script Script executed on server to determine where to send users when they first access the system. The script will return the redirect URL in String format. new CMSEntryPage().getEntryPage()
glide.entry.first.page.script SP page to land on
glide.escalation.notes Escalation engine logs activity in task work notes. false
glide.escalation.sticky Assign escalations only at ticket creation (if unchecked, escalations are recomputed at every save/update). false
glide.escalation.verbose Log verbose escalation messages. false
glide.excel.max_cells Sets the maximum number of cells in an Excel export.
glide.excel.use_user_date_format Determines whether Excel exports use the date/time format specified in a user’s profile (true). If false, exports use the instance date/time format defined by the glide.sys.date_formatproperty.
glide.expert.checkout.twostep Use the two step checkout model when placing a Catalog Order from a Wizard (default true) true
glide.export.csv.charset Specify the character set used to export CSV files. See Supported Character Encodings for a list of supported character encoding options.
glide.export.csv.raw.value When true, raw database values are exported instead of the display values when you export to CSV. When false, display values are exported instead.
glide.export.escape_formulas When true, string values that start with the characters +, -, =, or @ are prepended with a single apostrophe when you export to CSV, XLS, or XLSX files.
glide.export.excel.force_xlsx false
glide.export.excel.wrap_cells When true, values in cells in exported Excel files are wrapped automatically. When false, the width of exported Excel columns is resized to fit 256 characters and values are not wrapped.
glide.export.force_ui_list_behavior When true, journal fields such as worknotes and comments are not included when you export records. When false, these fields are included.
glide.geolocation.allow.toll.roads Allow toll roads to be used true
glide.geolocation.default.start.time Default start time for all agents when no schedule is set 08:00
glide.geolocation.evening.rush.hours Evening rush hour span, formatted as 14:30-16:00
glide.geolocation.history.cleanup Number of days to keep history data 30
glide.geolocation.map.merge.task.agent.markers Merge the task and agent markers on the geolocation maps with a new purple marker false
glide.geolocation.morning.rush.hours Morning rush hour span, formatted as 06:30-08:00
glide.geolocation.proximity.location Maximum distance an agent can be from a specific location and still be placed at that location (in meters) 200
glide.geolocation.proximity Minimum distance an agent must move to be considered in a new location (in meters) 500
glide.geolocation.rush.travel.buffer Percentage to add to all rush hour travel times 0
glide.geolocation.tracking.frequency Minimum amount of time between updating the user’s location (in seconds) 300
glide.geolocation.travel.buffer Percentage to add to all travel times 0
glide.geolocation.work.spacing Amount of time (in minutes) to add between the end of a task and the travel start of the next 0
glide.glidesoap.proxy_host Specify the proxy server hostname or IP address for SOAP clients.
glide.glidesoap.proxy_port Specify the port number for the proxy server for SOAP clients.
glide.help.default.page Sets the overall help URL for the system if you are using context-sensitive help. This URL is used when there is not any context-sensitive help available for the form, list, or record.
glide.history.initial_updates_when_truncated Number of updates displayed from when record is initially created until some records are omitted, when the max field entry value has been exceeded (default is 10). 10
glide.history.max_entries Sets the number of characters to display as a preview of journal input fields.
glide.history.role List of roles (comma-separated) that can access the history of a record. itil
glide.home.add_content.role List of roles (comma-separated) that can add content to homepages.
glide.home.page Determines which page to load when a user selects a homepage from the banner.
glide.home.refresh_disabled Determines whether homepage refresh is disabled (true) or enabled (false).
glide.home.refresh_intervals Comma-separated list of refresh intervals available on homepages.
glide.homepage_interactivity.ui_ctrls_max_display_options Maximum number of choices for radio button and checkbox interactive filters 25
glide.hthd.http.password SOAP authentication password for Help The Help Desk script.
glide.hthd.http.username SOAP authentication username for Help The Help Desk script.
glide.html.escape_script Determines whether JavaScript tags are enabled (true) or disabled (false) in HTML fields.
glide.html.sanitize_all_fields Determines whether all HTML fields are sanitized to remove unwanted code.
glide.http_event_watch.enabled true
glide.http.connection_timeout Specify the maximum number of milliseconds an outbound HTTP request (such as Web Services) will wait to establish a connection.
glide.http.proxy_bypass_list Specify the semicolon-separated list of addresses that bypass the proxy server. Use an asterisk as a wildcard character to specify all or part of an address.
glide.http.proxy_host Specify the proxy server hostname or IP address
glide.http.proxy_ntdomain Specify the domain used to authenticate the proxy server with NTLM authentication.
glide.http.proxy_nthost Specify the hostname used to authenticate the proxy server with NTLM authentication.
glide.http.proxy_ntpassword Specify the password used to authenticate the proxy server with NTLM authentication.
glide.http.proxy_ntusername Specify the username used to authenticate the proxy server with NTLM authentication.
glide.http.proxy_password Specify the password used to authenticate the proxy server.
glide.http.proxy_port Specify the port number for the proxy server
glide.http.proxy_username Specify the username used to authenticate the proxy server.
glide.http.timeout (Web Service Consumer Plugin) Specifies the maximum number of milliseconds to wait before an outbound transaction times out.
glide.i18n.force_index Specifies that all translated fields are indexed regardless of the value of the table attribute text_index_translation.
glide.i18n.single_currency.code If using the single currency model, display all currencies using this currency code. Currency codes use the ISO 4217 three letter format. Examples include:USD - US DollarJPY - Japanese YenGBP - British PoundEUR - Euro USD
glide.i18n.single_currency Use a single currency model. Display all currencies in the same currency code, regardless of a user’s locale, country, or language code false
glide.image_provider.security_enabled This property controls the security behavior of ImageContentProvider, which is responsible for rendering iix content. true
glide.imap.secure_port Specifies the communications port for IMAP secure connections.
glide.imap.secure Specifies whether to enable SSL encryption for connections to the IMAP server.
glide.imap.tls Specifies whether to start the IMAP server in Transport Layer Security (TLS) mode.
glide.import_set_insert_serialized_when_no_coalesce Controls the processing of web service import sets which have no coalesce field(s) defined. When this property is set to false (default), the instance will perform transformations concurrently from the source to the target table. When this property is set to true, the instance will perform transformations one at a time for a given staging table. This property can be overridden by the table-specific property glide.import_set_insert_serialized.table. false
glide.import_set_row.dynamically_add_fields Specifies whether an import set can add new columns to the staging table (true) or not (false). Instances that contain large numbers of import sets can sometimes become unresponsive when an import adds a column because the instance must alter every row in the staging table. In some cases, the database alter table action causes an outage. Setting this property to false prevents an import set from adding columns to the staging table and produces a log message. As a workaround, administrators can manually add a column to the staging table by creating a new dictionary entry and then reimporting the import set.
glide.import_set.preserve.leading.spaces Specifies whether the import process preserves leading spaces in Excel data cells. When false, the import process removes leading spaces from Excel data cells. When true, the import process preserves leading spaces.
glide.import_template.field_types_to_ignore A list of fields that will be ignored when a record is imported with the Easy Import feature. table_name, order_index, collection, user_image, video, timer, translated_field, conditions, field_name, sys_class_name, journal, journal_input, due_date, user_input, image, workflow, template_value, domain_id, documentation_field, user_roles, glide_list
glide.import.debug Enables debug logging for all import processes.
glide.import.error_message.generic When true, failed imports display a generic error instead of a verbose SQL message. Enabling this property is highly recommended.
glide.import.scp.debug Enables additional debug logging for SCP imports. Enabling this property causes the instance to log all outgoing and incoming messages during the SSH session.
glide.import.sftp.debug Enables additional debug logging for SFTP imports. Enabling this property causes the instance to log all outgoing and incoming messages during the SSH session.
glide.index_suggestion.evaluation.wait_period Evaluation wait period (days) 14
glide.index.suggestion.job.desired_suggestion_count Desired suggestion count 10
glide.index.suggestion.job.max_queries_to_consider Maximum number of queries to consider 50
glide.index.suggestion.job.min_average_runtime Minimum average runtime (ms) 250
glide.index.suggestion.job.minimum_query_execution_count Minimum query execution count 15
glide.installation.name Server name that goes in the topmost blue line Jaces awesome server
glide.installation.production Production instance (as opposed to a development instance). false
glide.integration.session_timeout Length of time, in minutes, that an inactive integration session is maintained before the session times out.
glide.invalid_query.returns_no_rows Controls how invalid GlideRecord queries are handled. When this property is true, invalid queries always return no rows. When this property is false (default), if a query is incorrect, such as by including an invalid field name, the invalid part of the query condition is ignored and results are based on the valid part of the query.
glide.ir.query_method Query method for global text search. Run a query for each table, for each base class (parent table), against a single index regardless of table (requires text index regeneration), or let GlideRecord handle the query (simple). With the Zing text search engine, the preferred value is “simple”. simple
glide.ir.query_method Sets the query method for global text search. Only the Simple query method is supported.
glide.ir.stats.threshold Log text searches whose execution take longer than the following number of milliseconds (e.g. a value of 1000 = 1 second): 3000
glide.itil.assign.number.on.insert Assign a task number only upon insert (prevents unused numbers). false
glide.itil.assign.number.on.insert Controls whether a task number is generated and assigned on load (Create New) or on submit of the task. This feature helps prevent unused task numbers.
glide.jdbcprobeloader.retry_millis Sets the number of milliseconds a JDBC probe waits between retry attempts to a JDBC data source.
glide.jdbcprobeloader.retry Sets the number of times a JDBC probe attempts to connect to a JDBC data source.
glide.knowman.advanced_search_options Display advanced search options: display
glide.knowman.allow_empty_search Allow empty Knowledge Base searches false
glide.knowman.attach.fields When attaching an article to an incident, problem, or catalog task, copy the article content into the following field. You can specify a separate field for each table you want to attach articles to as a comma-separated list. Use dot walking to copy the article content into related records. If a specified field does not exist, that field is ignored. comments
glide.knowman.columns Number of columns on Knowledge portal pages. 2
glide.knowman.content_block_limit Maximum number of articles per content block on the home page 5
glide.knowman.create_incident_link.display Show “Create Incident” link. true
glide.knowman.create_incident_link URL used for the “Create Incident” link. incident.do?sys_id=-1&sysparm_query=active=true^comments=(Created after Knowledge search: $[HTML:knowledgeRecord.short_description])&sysparm_stack=knowledge_home_launcher.do
glide.knowman.default_keyword Default keyword for getting pinned articles homepage
glide.knowman.default_pinned_section_header_title Default header title for the pinned articles section on knowledge home pages. Featured Content
glide.knowman.enable_km_subscription.roles Enter the roles in a comma-separated list that can use the Knowledge subscription feature.
glide.knowman.enable_km_subscription.workflow_state Enter the workflow states for knowledge articles in a comma-separated list that users can subscribe to.
glide.knowman.enable_km_subscription Select the Yes check box to enable the Knowledge subscription feature.
glide.knowman.enable_multi_language_search Enable multi language search false
glide.knowman.feedback.display_threshold Maximum number of user comments displayed on a knowledge article. This property applies only to the legacy Knowledge article view: 2
glide.knowman.frameless_logo Knowledge Management logo to display if running out of the ServiceNow frames:
glide.knowman.home_titlesonly Show only Knowledge topic titles on portal page (no article links). false
glide.knowman.import.hide_import_functionality Hide the ‘Import’ functionality (button and drag-n-drop) for all users. false
glide.knowman.import.max_document_size Maximum single doc/docx size in knowledge import, in megabytes. 30
glide.knowman.import.show_publish_checkbox Show publish checkbox on the knowledge import pop-up. false
glide.knowman.import.uncompressed_max_document_size Maximum UNCOMPRESSED size of microsoft docx in knowledge import, in megabytes. 100
glide.knowman.list.filter When showing a list of articles through the Knowledge portal (using the kb_list UI Page), remove articles the user cannot see before building the list. With a large Knowledge Base, setting this property to “true” will negatively impact performance. false
glide.knowman.max_comments_per_user_daily Maximum kb article comments per user per day.No value defined means no restriction is applied.
glide.knowman.order.search Knowledge search result order: relevancy
glide.knowman.portal_search_focus Automatically place cursor in Knowledge portal search box. true
glide.knowman.recent_tasks.display Show tasks to which an article has been recently attached. true
glide.knowman.recent_tasks Number of attached tasks to display when viewing an article: 10
glide.knowman.search_character_limit Minimum number of characters required for knowledge search. Search terms with fewer than this number of characters return no results.
glide.knowman.search.apply_acls Determines whether to apply Acls on the search results false
glide.knowman.search.articles_per_page The number of articles that are asynchronously loaded when scrolling down in the new search results page 20
glide.knowman.search.attachment How to display attachments in Knowledge Search Results. LINK_SNIPPET
glide.knowman.search.default_language (Knowledge Management Internationalization Plugin v2) Default language for knowledge articles. If empty, defaults to the logged in user language.
glide.knowman.search.facet_depth Defines the number of results to be considered when building the search filters 300
glide.knowman.search.filter_results_per_fetch Filter options for search results. 100
glide.knowman.search.instant_results Enable instant search results for knowledge false
glide.knowman.search.operator Search method used when searching Knowledge from a task or directly in the Knowledge Base. “OR query” returns matches with any term. “AND then OR query” first tries an AND query, then does an OR query if no matches are found. IR_AND_OR_QUERY
glide.knowman.search.rowcount Number of Knowledge search matches returned 30
glide.knowman.search.show_article_number Show article number in knowledge search results false
glide.knowman.search.show_author Show author in knowledge search results true
glide.knowman.search.show_category Show category in knowledge search results true
glide.knowman.search.show_knowledgebase Show Knowledge Base name in Knowledge search results true
glide.knowman.search.show_last_modified Show last modified date and time in knowledge search results true
glide.knowman.search.show_published Show publish date in knowledge search results false
glide.knowman.search.show_rating Show average rating from knowledge search results true
glide.knowman.search.show_relevancy Show relevancy in knowledge search results false
glide.knowman.search.show_view_count Show number of views in knowledge search results true
glide.knowman.section_limit Number of Knowledge Base items to preview in a section: 5
glide.knowman.section_sort_direction Knowledge Base section sort direction: descending
glide.knowman.section_sort Knowledge section sort field: published
glide.knowman.section.view_roles.draft List of roles (comma-separated) that can see articles in the Draft workflow state in the Knowledge portal and Topic list: knowledge_admin,admin
glide.knowman.section.view_roles.review List of roles (comma-separated) that can see articles in the Review workflow state in the Knowledge portal and Topic list: itil,knowledge,knowledge_admin,admin
glide.knowman.section.view_roles.stagesAndRoles Define roles that can view articles in other/custom workflow states. Do not include Draft and and Review states, as they are already defined in other properties. (Format - stage:[roles];)For example: custom_state1:knowledge_admin,admin;custom_state2:itil
glide.knowman.show_descriptions Show Knowledge section descriptions. true
glide.knowman.show_flag.roles List of roles (comma-separated) that can flag incomplete/inaccurate articles: itil,knowledge,knowledge_admin
glide.knowman.show_flag Show “Flag Article” option to identify incomplete/inaccurate articles. true
glide.knowman.show_home_if_one_kb Show Knowledge Home page when user has access to only one Knowledge Base false
glide.knowman.show_language_option.roles (Knowledge Management Internationalization Plugin v2) Comma-separated list of roles that can see the Language box on articles with multiple translations.
glide.knowman.show_language_option (Knowledge Management Internationalization Plugin v2) Determines whether the Language box appears (true) or is hidden (false) on articles with multiple translations.
glide.knowman.show_links Determines whether the Link line appears (true) or is hidden (false) in a knowledge article.
glide.knowman.show_number_on_categories Display or hide the count of articles and questions in the category and child categories false
glide.knowman.show_number_on_homepage Display or hide the count of articles and questions in the Knowledge Homepage. true
glide.knowman.show_only_populated Omit empty Knowledge topics and categories. true
glide.knowman.show_rating_options.roles List of roles (comma-separated) that can see an article’s rating section, which may optionally include yes/no rating, star rating, and flagging options: public
glide.knowman.show_rating_options Show article rating section, which may optionally include yes/no rating, star rating, and flagging options. true
glide.knowman.show_star_rating.roles List of roles (comma-separated) that can see five-star rating option: public
glide.knowman.show_star_rating Show five-star rating option. true
glide.knowman.show_unpublished Show unpublished articles in Knowledge Base portal and search results (does not apply to Global Text Search results) false
glide.knowman.show_user_feedback.roles List of roles (comma-separated) that can see user comments on an article:
glide.knowman.show_user_feedback Show user comments on knowledge articles: onload
glide.knowman.show_yn_rating.roles List of roles (comma-separated) that can see yes/no “Was this article helpful?” rating option: public
glide.knowman.show_yn_rating Show the “Was this article helpful?” yes/no rating option. true
glide.knowman.submission.workflow Use submission workflow. false
glide.knowman.task_kb The sys_id of the knowledge base when creating knowledge from task records dfc19531bf2021003f07e2c1ac0739ab
glide.knowman.text.check_can_read Before displaying an article’s text in search results or the article view, check field-level ACLs on appropriate field: kb_knowledge.text (HTML article) or kb_knowledge.wiki (wiki text article). false
glide.knowman.use_document_viewer Use document viewer to display attachments. false
glide.knowman.use_live_feed Use Live Feed for Knowledge feedback true
glide.knowman.versioning.enable_minor_edits Select the Yes check box to enable minor edits to published articles without creating a new version.
glide.knowman.versioning.enabled Select the Yes check box to enable the article versioning feature.
glide.knowman.versioning.minor_edit_fields Enter the fields in a comma-separated list that can be edited on published articles without creating a new version.
glide.knowman.view_age.days Number of days (integer, default 30) used when summing article views. Views older than this are not considered when sorting articles based on view count. 0 means consider all views. 30
glide.lastplugin Date of the last installed plugin, used to rebuild js_includes. Specific to an instance. Thu_Jun_21_03_53_02_PDT_2018
glide.ldap.allow_empty_group Determines whether all members can be removed from an Active Directory security group.
glide.ldap.authentication Use LDAP for password authentication true
glide.ldap.binary_attributes Comma-separated list of LDAP attributes that should be converted from binary format to encoded64 strings. If you set this property, only the values listed are converted. The most common attributes are objectSID and objectGUID. These converted values are unique and can be used as the coalesce field on the LDAP import mapping. If this property is blank, ServiceNow tries to map these binary attributes without the conversion and they are not guaranteed to be unique since they are not properly converted to string values.
glide.ldap.group.initial.query Search filter to apply to entries within the specified scope of the search when searching for groups. If no filter is specified, the server uses the filter (objectClass=group).
glide.ldap.initial.dn The Distinquished Name (DN) of an account that will be used for initial access to LDAP directory. For example, a possible DN string for user ‘joe’ could be: cn=joe,dc=service-now,dc=com
glide.ldap.initial.password The password associated with the initial DN that will be used for initial access to LDAP directory.
glide.ldap.initial.query Search filter to apply to entries within the specified scope of the search. For example: objectClass=person. If no filter is specified, the server uses the filter (objectClass=*).
glide.ldap.listener.timer The amount of time the listener will wait for a response from the LDAP server. After this amount of time the listener will process any notifications it has received and will reissue the listen request to the server. The value should be specified in minutes. 5
glide.ldap.listener.transform.use_background_transaction Set LDAP listener transform thread as a background transaction whose max duration is determined by quota rule ‘LDAP Listener Transform Transaction’. true
glide.ldap.onetime.password.enabled enable onetime password if ldap server is down. true
glide.ldap.paging Enables (true) or disables (false) LDAP paging query support. LDAP paging is a more efficient LDAP querying method for environments with more than 1000 users.
glide.ldap.sync.method Method used to synchronize with the LDAP server. Possible values are: dirsync, adnotify adnotify
glide.ldap.target.groups List of target OU’s for for mapping LDAP entries to ServiceNow user groups. To specify more than one attribute, use commas to separate the entries. For example: OU=User Groups. If none are specified, user groups will not be mapped.
glide.ldap.target.ou List of target OU’s within the base DN directory to filter for user records. To specify more than one attribute, use commas to separate the entries. For example: OU=Employees,OU=Students,OU=Other. If none are specified, the entire sub-tree from the base DN will be iterated.
glide.ldap.url Name (or IP address in dotted format) of the LDAP server, together with the TCP port designation. Generally, port 389 is the non-SSL enabled port, and port 636 is the SSL enabled port. For example: ldap://ldap.service-now.com:389/ or ldap://192.202.185.90:636/ . To enable SSL connection, you will have to provide ServiceNow with a X.509 CA certificate in the formats of DER encoded binary or Base-64 encoded.For information on configuring a certificate authority one good document is:http://www.microsoft.com/technet/prodtechnol/windowsserver2003/technologies/security/webenroll.mspxIf you are not using a Microsoft Certificate Authority, documention describing how to use a third party certificate authority with Active Directory can be found at:http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q295663
glide.ldap.use.ssl Use SSL when connecting to LDAP (this will be done by default if the port number is 636). false
glide.ldap.user.autoprovision Automatically import users from the LDAP servers if the user is not present in the ‘sys_user’ table true
glide.ldap.user.query.attribute The LDAP attribute used to query for users. For example: cn or sAMAccountName for Microsoft Active directory default. You can only specify one attribute. This is a required value.
glide.legacy.excel.export Enables (true) or disables (false) exporting to XLS format when exporting to an Excel file. By default, only XLSX export is enabled. This property does not affect the Excel web service. When true, this property also allows users to select XLS or XLSX as the Easy Import template format.
glide.list.filter_max_length Sets a maximum character limit for the condition builder query.
glide.live_feed.auto_join_document_group Indicates if a user visiting a document conversation automatically becomes a member. Otherwise, user becomes a member upon posting a message or by explicitly joining. false
glide.live_feed.company_feed_exclude_groups Controls whether messages posted to a public group appear (true) or are omitted (false) on the Company Feed.
glide.live_feed.max_popular_tags The maximum number of popular hashtags displayed. 36
glide.live_feed.max_recent_tags The number of recent tags to show in the hashtag display 36
glide.live_feed.message_poll_interval Live message poll interval time in ms. 15000
glide.live_feed.my_feed_enabled Enables user access to My Feed capabilities true
glide.live_feed.public_group_feed_enabled Enables user access to Public Group Feed capabilities false
glide.live_feed.task_header_button Determine whether or not a button is shown in task forms to view the Collaboration document conversation or Live Feed Record Feed related to the task.Note: The Collaboration button will only be enabled if the frameset view is also enabled with collaboration.frameset = true collaboration
glide.live_profile.details Sets whether a user should be able to see all detail fields of a Live Profile (such as Company name, Phone numbers) regardless of ACLs (Show), follow ACLs should they be defined for those fields (ACL), or hide them all regardless of ACLs (Hide). Show
glide.live_services (Chat plugin) Enables (true) or disables (false) Live Services, such as chat support.
glide.log.client.script.on.change false
glide.log.client.script.on.load true
glide.log.client.ui.policy true
glide.log.directory Relative directory path to the log files (used by the com.glide.log_file plugin). ../../../../logs
glide.log.formatter Class name of log formatter: com.glide.misc.VerboseLogFormatter
glide.logfilemonitor.nextlines For logfile monitor, number of lines to return after a match: 10
glide.logfilemonitor.prevlines For logfile monitor, number of lines to return before a match: 5
glide.login.autocomplete Allow browsers to use autocomplete on password fields on login forms false
glide.login.home Sets the default homepage users see after login. If blank, the last page visited is used. The format is .do
glide.login.no_blank_password Prevents (true) or allows (false) logins from users with blank passwords. Often, importing lists of users creates a large number of users with blank passwords. By default, this property is set to true on production instances.
glide.lucene.base_hits_max The maximum number of entries that will be retrieved from the text index. Only the table that is involved will be returned from the text index for all entries that are between the value specified for maximum results and this value. This is done so that it can be indicated that more results exists for any given table that are going to be displayed. 500
glide.lucene.base_result_max The maximum number of results that will be returned during a text index search. This limits the number of records that will be extracted from the text index and displayed. 100
glide.lucene.stop_words Stop words, ignored when text indexing and searching a,and,are,as,at,be,but,by,for,if,in,into,is,it,no,not,of,on,or,s,such,t,that,the,their,then,there,these,they,this,to,was,will,with,can,not,problem,issue,broke,break,broken,trouble,I,seem,try,when,then,am
glide.management.host Management host server: https://hi.service-now.com/
glide.max_journal_list_size Sets the maximum size, in megabytes, of journal input fields.
glide.megaphone.max.messages Maximum number of active megaphone messages for any time-span 10
glide.multifactor.onetime.code.validity The time in minutes, the one time code sent to user’s email address is valid for 10
glide.ngbsm.filters_fit_to_screen_automatically When filters are changed the graph should be fit to the screen false
glide.ngbsm.filters_remove_filtered_items Filtered out items should be removed from the graph along with any disjoint children false
glide.ngbsm.filters_run_layout_automatically When filters are changed the graph will recalculate the layout using the currently selected layout algorithm false
glide.ngbsm.notification_display_time Amount of time in milliseconds a notification stays on the screen. 5000
glide.ngbsm.performance_allow_curves Allow links between nodes to be drawn using smooth curves (May impact performance) true
glide.ngbsm.search_ci_limit Maximum amount of results displayed when searching for CIs 10
glide.ngbsm.search_rel_type_limit Maximum amount of results displayed when searching for Relationship Types 5
glide.ngbsm.search_service_limit Maximum amount of results displayed when searching for Services 5
glide.ngbsm.show_class_labels When available, the map should display the class labels for each CI true
glide.ngbsm.truncate_long_labels Truncate node labels to a single line and to fit available space (default). Disable to display entire labels on multiple lines and wrapped as needed. true
glide.notification.email.default_template_sys_id The sys_id of the default Email Template to include on all new notifications (sysevent_email_action). This does not apply to push-only notifications.By setting this value to nothing, there will be no default template on new notifications. 7ed0481f3b0b2200c869c2c703efc487
glide.notification.preference.ui.connect_category_id The sys_id for the Connect preferences Notification Category ae9d02137f232200ee2e108c3ffa912b
glide.notification.preference.ui.enabled Enables the notification preference user interface in the system settings menu for UI16 true
glide.notification.recipient.exclude_logging.device_inactive Logs recipients who are excluded because their chosen notification device record is marked as inactive.
glide.notification.recipient.exclude_logging.device_schedule Logs recipients excluded because the chosen notification device record’s schedule field excludes it.
glide.notification.recipient.exclude_logging.event_creator Logs recipients who are excluded because they initiated the notification event, such as updating an incident record, and the Send to Event Creator check box is cleared on the notification record.
glide.notification.recipient.exclude_logging.invalid_email Logs recipients who are excluded because the email address for that user is invalid, for example the @ is missing, or empty.
glide.notification.recipient.exclude_logging.user_calendar_integration_disabled Logs recipients of calendar invitations who are excluded because the Calendar Integration field is set to None on the user record.
glide.notification.recipient.exclude_logging.user_inactive Logs recipients who are excluded because the Active check box is cleared on the user record.
glide.notification.recipient.exclude_logging.user_notification_disabled Logs recipients who are excluded because the Notification field is set to Disabled on the user record.
glide.notification.recipient.exclude_logging Master switch to enable/disable logging all reasons a recipient was excluded. If false, no exclude logging is performed.
glide.notification.recipient.include_logging.delegate Logs recipients who are included because they are delegates of another user.
glide.notification.recipient.include_logging.event_parm Logs recipients who are included because they are in the parm1 or parm2 fields of the event record.
glide.notification.recipient.include_logging.recipient_fields Logs recipients who are included via a notification target record, such as an incident record, specified in the Users/Groups in Fieldfield for the notification record. The recipient_fields are fields in the target record that contain a recipient to add. For example, if the record that triggered the notification is an incident, and the assigned_to field for the incident is listed in recipient_fields, that user is included as a recipient.
glide.notification.recipient.include_logging.recipient_groups.group_email Logs recipients who are included in a group email for any group provided in the notification record’s recipient_groups or the event parm1 or parm2 field.
glide.notification.recipient.include_logging.recipient_groups.manager Logs recipients who are included because they manage any group provided in the notification record’s recipient_groups or the event parm1 or parm2 field.
glide.notification.recipient.include_logging.recipient_groups.membership Logs recipients who are included via membership in any group provided in the notification record recipient_groups or the event parm1 or parm2 field.
glide.notification.recipient.include_logging.recipient_users Logs recipients who are included via notification record’s Usersfield (recipient_users).
glide.notification.recipient.include_logging.subscription Logs recipients because they are subscribed via User Notification Preferences.
glide.notification.recipient.include_logging Enables or disables logging all reasons a recipient was included. This property is a master switch. If it is set to true, the subsequent properties dealing with the inclusion of logging are enabled. If it is set to false, none of the subsequent properties relating to the inclusion of logging are enabled.
glide.notification.show_advanced_notif_message_fields Determine if we should show advanced fields on subscriptions, default no on new customers false
glide.notification.use_legacy_subscription_model This determines whether to use the legacy notification subscription model or the newer notification subscription model. This is initially set to true so that during an upgrade the legacy subscription model is used, but once the migration of cmn_notif_messages to sys_notif_subscription is complete (for subscriptions), then this is set to false to indicate that the new model should be used. false
glide.oauth.allow.parameters.in.post.body.only Ensures that oauth_token.do processor accepts only POST body parameters as input for all supported grant types true
glide.outbound_http_log.override.level
glide.outbound_http_log.override false
glide.outbound_http.content.max_limit Maximum content length for request and response message logging. 100
glide.outbound_http.db.log When true, outbound http calls will be logged in the database table also. true
glide.outbound_http.default.blacklist Keeps a set of default blacklist domains temporarily if the server can not be restarted.
glide.outbound_http.text.content_types Comma separated list of content types user needs to log in addition to default system defined ones
glide.outbound.sslv3.disabled When active, outbound connections from an instance will be forced to use TLS instead of SSL. true
glide.pdf_export_from_form_list.show_report_attrs If this property is set to true, a heading section with applicable report attributes like title, run date and time, query condition etc , shall be displayed at the top of the generated pdf report, when a list or form view is exported to PDF. true
glide.pdf_export_from_form_list.show_report_attrs Enables or disable displaying the PDF page header for all PDFs generated from a list.
glide.pdf.font.size Sets the font size for exported PDF files.
glide.pdf.max_rows Sets the maximum number of rows in an exported PDF file.
glide.performance_window.comparison.count Query execution performance window query execution count 30
glide.performance_window.comparison.degradation Query execution percent degradation threshold ’-10
glide.performance_window.comparison.improvement Query execution percent improvement threshold 20
glide.pg.any_rejection_rejects A single rejection rejects an “Any of” approval step. Alternate behavior is that all approvals in the group must reject, although only one need approve. true
glide.pg.any_rejection_rejects Controls the default process guide rejection handling. If this property is set to true, the first rejection rejects the entity. If false, all users must reject the approval.
glide.phone_number_e164.allow_national_entry Determines whether users can enter phone numbers in the local format or whether they must enter phone numbers in international format. When true, users can enter phone numbers in the local format listed in the territory selector. When false, users must enter phone numbers in the international format listed in the territory selector.
glide.phone_number_e164.display_national Determines how a Phone Number (E164) field displays phone numbers. When set to true or form, a Phone Number (E164) field displays phone numbers in a local format on forms but as an international format on lists. When set to all, a Phone Number (E164) field always displays phone numbers in a local format. When set to user, a Phone Number (E164) field only displays phone numbers in a local format when the phone number matches the locale setting of the current user.
glide.phone_number_e164.display_territory_selector Determines whether to display the territory selector. Hiding the territory selector restricts users to entering only local or national phone numbers.
glide.phone_number_e164.display_territory_text Determines when a Phone Number (E164) field displays a territory label. When set to all, a Phone Number (E164) always displays the territory label. When set to national, a Phone Number (E164) displays the territory label only if the phone number is in local format. When set to read-only, a Phone Number (E164) displays the territory label in read-only mode regardless of whether the number is in local or global format. When set to read-only-national, a Phone Number (E164) displays the territory label in read-only mode only if the number is in local format. When set to list, a Phone Number (E164) displays the territory label in a list. When set to list-national, a Phone Number (E164) displays territory label in a list if the number is in national format. When set to none, a Phone Number (E164) does not display the territory label.
glide.phone_number_e164.display_users_idd Determines whether to display the international direct dialing prefix between the territory selector and the input box on forms.
glide.phone_number_e164.strict Determines whether all phone number fields must match the display format of the field’s select territory. When true, the phone number input box displays a red line underneath phone numbers that do not match the territory format listed in the territory selector. Users cannot save an invalid phone number. When false, the phone number input box displays a green line underneath phone numbers that do not match the territory format listed in the territory selector. Users can save an invalid phone number, and the territory selector offers the option to select an Other / Unknown territory format.
glide.pop3.ignore_headers Specifies the comma-separated list of email headers that cause the instance to ignore an email message. Use the format name:value to specify email header types and values. You can use a wildcard () for the subtype. For example, “Content-Type:multipart/; report-type=delivery-status;” ignores emails containing a type of multipart and a parameter of report-type=delivery-status. For syntax specifications, see http://www.w3.org/Protocols/rfc1341/4_Content-Type.html.
glide.pop3.ignore_senders Specifies the comma-separated list of senders that cause the instance to ignore an email message. Enter only the name before the at (@) sign.
glide.pop3.ignore_subjects Specifies the comma-separated list of strings that cause the instance to ignore an email message if they are present at the start of a subject line. These values are case-sensitive.
glide.pop3.parse_end [Legacy] Text indicating the end of the email body section where the instance should parse name:value pairs to change field values when processing inbound email actions. This property is no longer required to set field values from the email body.
glide.pop3.parse_start [Legacy] Text indicating the beginning of the email body section where the instance should parse name:value pairs to change field values when processing inbound email actions. This property is no longer required to set field values from the email body.
glide.pop3.password Password for the POP3 server. Contact your mail server administrator for this value.
glide.pop3.port POP3 server port (110) 110
glide.pop3.process_locked_out Enables (true) or disables (false) the ability for locked out users to trigger inbound actions.
glide.pop3.reply_separators Specifies the comma-separated list of separators that cause the instance to disregard everything below the text string in the message body. This list is case-sensitive.
glide.pop3.secure Controls whether the instance connects to the incoming POP mail server using SSL encryption.
glide.pop3.server Specifies the URL of the incoming POP mail server.
glide.pop3.user Incoming mail account name for the POP3 server.
glide.pop3readerjob.create_caller Controls the behavior when an instance receives an email from an email address not associated with a user record. If this property is set to true, ServiceNow creates a new user record for the email address and places that new user in the Caller field of any created tickets. If the property is set to false, ServiceNow associates the new ticket to the Guest user record.
glide.processor.json.row_limit Specify the maximum number of rows a JSON query returns
glide.processor.ws.trustedusers List of trusted users (comma-separated) for incoming SOAP actions. These users will be allowed to be impersonated during a SOAP action. This property is used in conjunction with impersonation, not basic authorization.
glide.product.apple_icon Icon used for iPhone home page bookmarks. May be overridden in the company record with a user image. images/mobile/apple_touch_snc.png
glide.product.description.style Style for product description next to banner. padding-bottom: 0px; padding-top: 4px;
glide.product.description The value of this property is displayed as text in the banner next to the company logo
glide.product.help_icon Icon used for the ‘Help’ link in the welcome banner (must be uploaded first):
glide.product.help_show Controls whether the help icon, help.gifx, appears in (true) or is omitted from (false) the welcome banner.
glide.product.help_url Global setting for the URL the help icon directs to. Value must be empty for context-sensitive help to work.
glide.product.icon Stores the favicon image displayed in bookmarks, tabs, and the browser address bar.
glide.product.image.light The Banner image displayed for UI16 Interface
glide.product.image Banner image images/logos/logo_service-now.png?v=6
glide.product.name.style Style for product name next to banner. padding-bottom: 0px; padding-top: 0px;
glide.product.name Specifies text to use in place of “ServiceNow” in the browser’s top title bar (and in browser tabs). This text is duplicated in the banner to the right of the logo unless you add display: none; to the end of the value field within the glide.product.name.style property.
glide.product.show_what_is_new false
glide.push.enabled Enable the sending of push notifications. true
glide.reconciliation.override.null Enforce allowing or disallowing the update of an empty field by a lower priority data source true
glide.record_engine.label Label engine com.glide.labels.LabelEngine
glide.record_watcher.dynamic.whitelist Provides a whitelist of <x> where <field>DYNAMIC<x> predicates are accepted as responder conditions.The syntax is a comma-separated list. 2fd8e97bef3221002841f7f775c0fbc1,gs.getUserID();,90d1921e5f510100a9ad2572f2b477fe
glide.register_server_url Internal property, used for instance registration. https://noderegister.service-now.com/
glide.render.cache.aggressive Enable aggressive caching. If enabled, entries are removed from the render cache only when they expire from old age, rather than when their underlying data changes. Running in aggressive mode can significantly improve performance, but runs the risk of serving potentially ‘stale’ charts and graphs. false
glide.render.cache.enable Enable homepage render cache. true
glide.render.cache.max.age Maximum amount of time an entry stays in the render cache (in seconds): 60
glide.report_summary_engine Use the Summary Sets reporting engine for all reports. true
glide.report.calendar.default_event_duration default duration for an event without end date 01:00:00
glide.report.log.max_user_executions_x_report Property that specifies the number of user’s executions logged for each report 10
glide.report.max.import.table.file.columns Max number of columns a user can import in an external source from report designer 25
glide.report.pivot.fixed_headers Make the headers fixed for multilevel pivot table chart. true
glide.report.recent_executions_number This property specifies the number of recent report executions for calculating the Recent Execution 25
glide.request_manager.always_cancel When navigator loads a page, it adds a flag, sysparm_cancelable. If present, this transaction can be canceled if another page is requested with sysparm_cancelable from the same session. Pages in this list will always be treated as cancelable. home,sys_report_template
glide.request_manager.cancel_other_transaction Allows Request Manager to cancel previous transactions that are marked with the flag sysparm_cancelable true
glide.request_manager.cancel_reference_completer Each time a user types and pauses into a Reference Completer, an AJAX request is sent to the server. If set to true, the request manager will cancel the previous Reference Completer transactions when a new one is received for the same form. true
glide.required.attribute.enabled Enforce required attributes during cmdb identification and reconciliation true
glide.rest.apis.disabled Impersonate API,UI Impersonate API
glide.rest.max_content_length An undocumented property to control the allowed incoming size of max content lengths. Appears to be defaulted at 10 (MB), and per HI has a limit of 25 (MB). Expects an integer e.g. 15. 10
glide.role_management.is_running_fix_script Indicates whether the system is running fix_sys_user_has_role fix job false
glide.role_management.use.inh_count true
glide.sc.allow.checkout.clone Enable cloning requests during checkout. Deprecated by sc_layout; if sc_layout is enabled then this property is not used. false
glide.sc.allow.clone.roles List of roles (comma-separated) that can use bulk ordering functionality. Blank means all users.
glide.sc.allow.quantity List of roles (comma-separated) that can use the quantity selector in the shopping cart. Blank means all users.
glide.sc.approval.hover Show the current pending approver’s name in the stage widget mouseover. true
glide.sc.audit.variables Audit changes to service catalog variables. true
glide.sc.auto_expand Number of catalog items to expand in browsing and search when not using popup icons to view details: 2
glide.sc.auto.cart.address.reset Automatically update the delivery address for catalog carts when the details of a users location changes false
glide.sc.can_search List of roles (comma-separated) that can search the service catalog. Blank means all users. public
glide.sc.cat_view_use_popup_for_details When browsing a category use the popup icon to show item details: false
glide.sc.catalogs.home.filter List of content types (comma-separated) to allow on the catalogs homepage. Blank allows all content types. Catalogs
glide.sc.category.canview.override List of roles (comma-separated) that override entitlements so that they can view any category within the service catalog. admin,catalog_admin
glide.sc.checkbox_width CheckBox 50
glide.sc.checkout.cancel.condition Condition under which users may cancel a request (previous property must also be true). e.g., current.opened_by == gs.getUserID() current.caller_id == gs.getUserID()
glide.sc.checkout.cancel Allow ess users the option to cancel their requests from the checkout screen. In conjunction with sc_layout feature, if either is set to true the cancel button becomes visible. false
glide.sc.checkout.request.number Show the request item number for each line item on the checkout screen (default false). Deprecated by sc_layout; if sc_layout is enabled then this property is not used. false
glide.sc.checkout.task.display Show tasks related to requests on the order status page (the screen you see in the service catalog after a successful order is placed) true
glide.sc.checkout.twostep.back Show the ‘Back to Catalog’ button on the two step checkout screen. true
glide.sc.checkout.twostep Use the two step catalog checkout model (default false). false
glide.sc.date_time_width Date/Time 25
glide.sc.date_width Date 25
glide.sc.delivery_summary.name Use delivery task name instead of short_description for the delivery plan summarizer field. Default is false (uses the short_description). true
glide.sc.duration_width Duration 50
glide.sc.dynamic_category.max_cache_size The number of catalog items to cache for Top Request dynamic categories of type “Request Items”. Ensure the value is greater than the maximum “Number of Entries”. The larger the value the less chance there will be of doing a query to find the top requested items. 100
glide.sc.email_width Email 25
glide.sc.enable_order_now Determines whether ‘Order Now’ button exhibits new or old behaviour.If this property is true, clicking “Order Now” button in the service catalog, only orders the item currently selected, any items saved in user’s shopping cart is left untouched for future ordering.Old ‘Order Now’ feature is deprecated, ‘Order Item’ button is deprecated too. true
glide.sc.enhance.labels Append pricing information to option labels. true
glide.sc.entitlement.override List of roles (comma-separated) that can override normal entitlement checking inside the catalog. A role of “itil” means that the itil role can order any catalog item, even one protected by entitlement restrictions. admin
glide.sc.ess.description Field name to use for the description column of the checkout form. If blank, the default (short_description) is used.
glide.sc.guide.tab.validate Validate mandatory fields when switching tabs in ‘Choose Options’ section of Order Guides false
glide.sc.guide.two_step_use_custom_cart Use separate cart for two step order guide. Enabling this property will prevent checking out items added to shopping cart along with the order guide items true
glide.sc.hide_variable_editor_background Hide the border and background in variable editor ui false
glide.sc.home.filter List of content types (comma-separated) to allow on the catalog homepage. Blank allows all content types. Catalog Categories
glide.sc.homepage.show.collapse Toggle whether the expand/collapse icon is rendered for category widgets on the service catalog homepage false
glide.sc.html_width HTML 100
glide.sc.ip_width IP Address 25
glide.sc.item.cannot_add_to_request List of class names for catalog items that cannot be added to an existing request sc_cat_item_guide,sc_cat_item_producer,sc_cat_item_wizard
glide.sc.item.cannot_show_price List of class names for catalog items that do not show the price in listings sc_cat_item_guide,sc_cat_item_producer,sc_cat_item_wizard,sc_cat_item_content
glide.sc.item.cannot_show_search List of class names for catalog items that do not have the search field displayed sc_cat_item_guide,sc_cat_item_producer,sc_cat_item_wizard
glide.sc.item.cannot_try_it List of class names for catalog items that do not use the default “Try It” ui action sc_cat_item_guide,sc_cat_item_producer,sc_cat_item_wizard,sc_cat_item_service
glide.sc.item.copy.include_relationship Relationship tables which should be part of ‘Copy Item’ action. Table Name should be comma separated.
glide.sc.item.not_normal_cart_item List of class names for catalog items that do not generate a normal cart item sc_cat_item_guide,sc_cat_item_producer,sc_cat_item_producer_service,sc_cat_item_wizard,sc_cat_item_content
glide.sc.item.order_guide_exclusion List of class names for catalog items that cannot be included in an order guide sc_cat_item_guide,sc_cat_item_producer,sc_cat_item_content,sc_cat_item_wizard,sc_cat_item_producer_service
glide.sc.list_collector_width List Collector 100
glide.sc.log.variable_actions Log all client side actions on variable false
glide.sc.lookup_multiple_choice_width Lookup Multiple Choice 50
glide.sc.lookup_select_box_width Lookup Select Box 50
glide.sc.macro_width Macro 100
glide.sc.macro_with_label_width Macro with Label 100
glide.sc.masked_width Masked 50
glide.sc.max_items Number of Catalog Items/Categories to preview in a section: 5
glide.sc.mobile_layout_sync.log notice
glide.sc.mobile.limit.description Limit descriptions in category and item listings to two rows in the Mobile UI true
glide.sc.multi_line_text_width Multi Line Text 100
glide.sc.multiple_choice_width Multiple Choice 50
glide.sc.multirow_set.rows.size Controls the number of rows allowed on the MVRS variable sets 50
glide.sc.placeholder.image Name of placeholder picture for items that do not have a picture defined. sc_placeholder_image.png
glide.sc.portal.use_cart_v2_header Use Cart V2 widget in Header Menu widget true
glide.sc.price.display When to show prices and sub-totals on the service catalog cart (overrides sc_layout record settings): non_zero
glide.sc.prioritise.user.location When determining the address of a user prioritise the details on an associated location record over the details on the user record itself true
glide.sc.producer.add_to_wish_list_label Button label for “add-to-wish-list” on record producer Save Producer
glide.sc.producer.allow_wish_list Allow record producer to be saved to wish list true
glide.sc.producer.redirect_url Specifies the default behavior of record producer after record generation generated_record
glide.sc.reference_width Reference 50
glide.sc.remove_inactive_cat_items_from_cart Enable removal of inactive catalog items from cart false
glide.sc.render_order_guide_column Render order guide on cart preview and order status page true
glide.sc.req_for.roles List of roles (comma-separated) that can update the “Requested for” widget in the service catalog. Blank means all users.If the user does not have privilege to change requested for, they will not have ability to get other user address details
glide.sc.request_for.columns Additional columns for the “request for” service catalog widget. Choose fields in the sys_user table. Must be semicolon separated.
glide.sc.request_for.order_by Ordering of matches for the “request for” service catalog widget. Choose fields in the sys_user table.
glide.sc.request_for.query Query for matches for the “request for” Service Catalog widget. active=true
glide.sc.reset_cascade_all On an order guide, reset all variables when cascading variables or assigned variable values are reset on an item after a user goes back using the “describe needs” button true
glide.sc.reset_cascade On an order guide, reset cascading or assigned variable values on an item when a user goes back using the “describe needs” button. false
glide.sc.restrict.quantity.changes Prevent changes to requested item quantity when approved (except for catalog_admin users) true
glide.sc.round.delivery.times Round all delivery plans > 1 day to the nearest day (true) or display the precise time (false). true
glide.sc.scale_width Numeric Scale 50
glide.sc.search.allow_empty_search Allow empty service catalog searches false
glide.sc.search.disabled_cats Service catalog searches return items in inactive categories true
glide.sc.search.exclude_catalogs List of catalog sys_ids (comma-separated) that are excluded from catalog item search. 0b22fd2ad7021100b9a5c7400e610319
glide.sc.search.rowcount Number of service catalog matches returned for global searches 30
glide.sc.search.suggestions Specify whether search suggestions should be enabled true
glide.sc.select_box_width Select Box 50
glide.sc.show_additional_cats Show the additional categories section when viewing a catalog item: true
glide.sc.show_listing_breadcrumbs Show breadcrumbs for the categories associated with items when they are displayed in browse and search listings true
glide.sc.single_line_text_width Single Line Text 50
glide.sc.sog.empty_payload During the processing of a scriptable order guide, create a failure record when the JSON payload is empty true
glide.sc.sog.inactive_order_guide During the processing of a scriptable order guide, create a failure record when the order guide is inactive true
glide.sc.sog.invalid_order_guide_id During the processing of a scriptable order guide, create a failure record when the order guide sys_id is invalid true
glide.sc.sog.json_parsing During the processing of a scriptable order guide, create a failure record when there is a general JSON parsing error true
glide.sc.sog.mandatory_json_parameters During the processing of a scriptable order guide, create a failure record when JSON parameters are missing true
glide.sc.ui_page_width UI Page 100
glide.sc.ui_policy.variable_set_run_first Enable the ui policies related to variable set to be run first true
glide.sc.url_width URL 50
glide.sc.use_breadcrumb_links.cms Use links for breadcrumbs rendered in service catalog pages accessed via a CMS site false
glide.sc.use_cart_layouts Use the sc_layout driven cart macros (default true) true
glide.sc.use_custom_pricegenerator When set to true then the two script includes CatalogPriceCalculator and CatalogRecurringPriceCalculator are used generate prices (enabling custom functionality) false
glide.sc.use_sub_cat_section In category view display subcategories in a panel true
glide.sc.use_user_criteria Use “User Criteria” to define access to catalog items and categories true
glide.sc.user_criteria_migration Enable both “User Criteria” and “Entitlement” related lists for catalog items and categories when migrating from entitlements false
glide.sc.variable.reference.clickthrough Disables clickthrough via the info-icon on a reference variable. Set value to true to enable this functionality. false
glide.sc.variable.snapshot Render variables on a request item as they appear on the order panel, followed by the delivery plan variables (true), or merge the two based on their order values (false) true
glide.sc.wide_line_text_width Wide Single Line Text 100
glide.sc.yes_no_width Yes/No 50
glide.scheduled_export.stop_on_parent_error When set to true, if parent schedule export set returns error, child schedule exports sets are not executed. false
glide.schedules.fifth Controls what a Schedule entry selecting the Fifth occurrence of a day will do, in a month with only four.last - select the last onenext - select the next one, in the next monthstrict - skip this month(this property only takes effect when glide.schedules.repeat_nth = day) last
glide.schedules.log.debug Enable debug for schedule false
glide.schedules.repeat_nth Controls how a Schedule entry with Repeats: Monthly, Monthly type: Day of the Week, is defined.week - choosing a day of the month in the nth week selects the nth day of the monthday - choose the the nth day of the month to select the nth day of the month day
glide.schema.colors List of colors (comma-separated) used for each level of the class structure in a schema display: #00FA9A,yellow,khaki,orange,aqua
glide.script_processor.admin The role required to execute administrative scripts admin
glide.script.allow_unsafe_gs_sql false
glide.script.allow.ajaxevaluate Enable the AJAXEvaluate processor false
glide.script.secure.ajaxgliderecord Apply standard security ACLs to AJAXGlideRecord calls true
glide.script.use.sandbox Run client generated scripts (AJAXEvaluate and query conditions) inside of a reduced rights “sandbox”. If enabled, only those business rules and script includes with the “Client callable” checkbox set to true are available and certain back-end API calls are disallowed. true
glide.secondary.query.sysid false
glide.secure_cookie.debug Secure session cookie debugging : Check to enable extensive debug logging of secure session cookie operations. false
glide.security.admin.override.accessterm When it is set to true, it evaluates the admin overridable condition at access term level. true
glide.security.csrf_previous.allow Allow usage of an expired secure token to identify and validate incoming requests. This token is used to prevent cross site request forgery attacks. false
glide.security.csrf_previous.time_limit Time in seconds for a secure token to expire. When the user session expires, the secure token expires with it, unless the “allowing reuse of expired tokens are allowed” property is enabled, and its within the time frame described by this property This token is used to prevent cross site request forgery attacks. (default is 86400 seconds or 1 day) 86400
glide.security.csrf.strict.validation.mode When it is set to true, it enforces CSRF token strict validation that does not allow resubmit the request if CSRF token does not match. false
glide.security.diag_txns_acl If it is set to true, only admin user or user from allowed ip address can access stats.do, threads.do and replication.do. false
glide.security.expander.view.legacy This property helps control the way View ACL are evaluated. Setting this property to true will have legacy behavior. Setting this property to false will have the new behavior, which better honor ACL on tables which make up the View. However like before ACL created on View will always override the underlying ACL on tables. false
glide.security.explain.write.locks Display an explanation on locked form elements. false
glide.security.file.mime_type.validation This property must be set to activate MIME type checking for uploads (All version Eureka and up). Enables (true) or disables (false) mime type validation for file attachments. File extensions configured via glide.attachment.extensions will be checked for MIME type during upload. true
glide.security.forgot_password.display.link Display the forgot password link in login section true
glide.security.granular.create Enforce create (as opposed to write) rules on new records. true
glide.security.groupby_acl_check When this property is enabled, for GroupBy operations ACL checks are performed for the “group” names based on the actual data from the groups. true
glide.security.manager Security Manager` com.glide.sys.security.ContextualSecurityManager
glide.security.multisso.check_table_exists_for_clone When source instance does not have multisso enabled and target instance has multisso enabled during clone, it may result in a bad state after clone so it needs check if table sso_properties exists. When this property presents, it has the patch that does the table existence check. true
glide.security.password_reset.uri This URI will be used for password reset /$pwd_reset.do?sysparm_url=ss_default
glide.security.sandbox_no_logging Specifies whether to block the log(), logError(), and logWarning() methods when running script from the sandbox true
glide.security.scoped_administration.honor_global_acl For Application Administration records, honor Global ACLs for the tables configured in sys_scoped_admin_acl_table true
glide.security.scoped_administration Prevent admin access to metadata and data from applications that have Scoped administration enabled true
glide.security.strict_elevate_privilege Strictly requires ‘admin’ role users to elevate privileges as required. true
glide.security.strict.actions Check conditions on UI actions before execution, normally the conditions are only checked during form rendering true
glide.security.strict.updates Double check security on inbound transactions during form submission (rights are always checked on form generation) true
glide.security.use_csrf_token Enable usage of a secure token to identify and validate incoming requests. This token is used to prevent cross site request forgery attacks. true
glide.secury.event.send.forced true
glide.secury.event.send.list Defines a list of comma-separated events that should be sent to Usage Analytics when processing sysevent table. saml.autoconfig, saml.test_connection, ldap.operational_status.up, ldap.operational_status.down,DB.Login.Success,DB.Login.Failed
glide.service_creator.auto_add_to_category Automatically add new Services to the Departmental Services category (in addition to the Department or Group-specific category) true
glide.service_creator.category.auto_publish When a new Service Category is created, automatically add it to the Service Catalog as a subcategory of the Departmental Services category true
glide.service_creator.publish_roles List of roles (comma-separated) that can publish a Service to the Service Catalog admin,catalog_admin,catalog_manager
glide.service_creator.restrict_editors Service editors must be in the same department or group as the service category true
glide.service_creator.restrict_fulfillers Service fulfillers must be in the same department or group as the service category true
glide.service_creator.set_category_roles List of roles (comma-separated) that can set the category for a new service admin,catalog_admin
glide.service_creator.show_workflow Enable definition of approval, assignment and notification workflow in the Service Designer true
glide.service_portal.announcement.default_sort_order Default Sort Order for Announcements start_date_desc
glide.service_portal.default_404_page Default 404 page (page ID or sp_page sys_id) for Service Portals
Used when a portal is not specified, or if a portal does not define its own 404 page
404
glide.service_portal.default_search_sources Comma-separated array of sys_ids for the default SP Search Sources. Will be used if a search page is used without a portal, or if a portal does not define it’s own search sources. c6170ae86721220023c82e08f585efe6,c450a0616761220023c82e08f585ef3e,c96eb1686721220023c82e08f585efff
glide.service_portal.sqanda.default_kb ID of the default knowledge base that SP Social QA questions will be added to if no Social QA KB is specified on the portal. 5c45a3a0d712120023c84f80de61038b
glide.service_portal.stream_entry_limit Maximum number of stream entries displayed in Service Portal (activity widget, conversation widget, etc.), default is 100. 100
glide.set_x_frame_options Enable this property to set the X-Frame-Options response header to SAMEORIGIN for all UI pages. The X-Frame-Options HTTP response header can be used to indicate whether or not a browser should be allowed to render a page in a <frame> or <iframe>. Sites can use this to avoid clickjacking attacks, by ensuring that their content is not embedded into other sites.https://developer.mozilla.org/en/the_x-frame-options_response_header true
glide.short.labels Use short labels for all fields. For example, if a form contains the caller’s email address, use the “Email” label rather than the full label of “Caller Email”. true
glide.sla.calculate_on_display Refresh Task SLAs when a Task form is displayed Select Yes to ensure that the timings in the Task SLAs are updated each time the task form is viewed. true
glide.sm.default_mode Security manager default behavior in the absence of any ACLs on a table deny
glide.sms.connection_path Front end of the JDBC connection string: jdbc:sqlserver://localhost;user=sa;password=roma2000;databaseName=
glide.sms.database_name SQL Server database name: SMS_CRICKET
glide.sms.default.suffix Default gateway address for any outbound SMS messages. This is generally the address of your SMS service provider’s SMTP gateway (e.g. messaging.sprintpcs.com). An SMS address in any user’s record overrides this.
glide.smtp.abandon_threshold If an email fails to send, keep retrying for this number of hours before marking the message as failed: 24
glide.smtp.auth SMTP server requires username and password authentication false
glide.smtp.default_retry Resend email when server returns unknown SMTP error codes. true
glide.smtp.defer_retry_ids Resend email if server returns these SMTP error codes 421,450,451,452
glide.smtp.encryption SMTP Encryption None
glide.smtp.fail_message_ids Do not resend email if server returns these SMTP error codes 500,501,502,503,504,550,551,552,553,554
glide.smtp.port SMTP server port (25) 25
glide.soap.default_security_policy Security Policy to enforce if Soap WS-Security is required. (All web service security profiles are enforced if not filled and WS-Security is required)
glide.soap.large_payload_log_threshold The threshold at which SOAP request bodies are considered “large” and will be logged as such in a warning message. Specified in MB. 40
glide.soap.max_inbound_content_length Maximum total size allowed in the SOAP request body, in MB. A SOAP Fault is returned if the request exceeds this limit. 70
glide.soap.request_processing_timeout 60
glide.soap.require_content_type_xml If true, requires non-empty Content-Type header for SOAP requests to be ‘text/xml’. true
glide.soap.require_ws_security Require WS-Security header verification for all incoming SOAP requests false
glide.soap.strict_security Enforce strict security on incoming SOAP requests. Checking this requires incoming SOAP requests to go through the security manager for table and field access, as well as checking SOAP users for the correct roles for using the web service. http://docs.servicenow.com/?context=Contextual_Security_Plugin http://docs.servicenow.com/?context=Web_Services true
glide.soapfault.display_stack_trace Display stack trace in SOAP fault detail element false
glide.soapprocessor.large_field_patch_max Maximum number of bytes per field in the incoming SOAP action. If the incoming value exceeds this size, it will be converted into an attachment to the record. 512000
glide.soaprequest.unescape_xml_response Do not unescape the response coming back from a SOAP request false
glide.sp.cache.enabled Enables Cache in Service Portal true
glide.sp.debug false
glide.sp.show_console_error Show a message to admin users in Service Portal pages if a browser error is encountered true
glide.sp.socialqa.enabled Enable Social Q&A in Service Portal true
glide.spell.dictionary.en Spell checker dictionary to use for English users: en.dic
glide.sys.activity_using_audit_direct Use the audit file directly when generating activity. false
glide.sys.audit_currency_value When true, currency fields in audit records are the value entered by the user, in the format USD;1234.56. When false, the value is the numeric value in the session currency.
glide.sys.audit_inserts Create audit records for the initial values when a record is inserted false
glide.sys.date_format Date format yyyy-MM-dd
glide.sys.default.tz System timezone for all users unless overridden in the user’s record
glide.sys.language Default language for the system (two character values): en - English USfr - Francaises - Espańolit - Italianode - Deutsch en
glide.sys.logout_prompt Prompt user to confirm a logout request. false
glide.sys.oracle.metrics1 Metrics wanted from the Oracle server: 2000,2004,2006,2050,2054,2103,2104,2112,2115,redo log space requests,redo buffer allocation retries,fixed size,variable size,database buffers,redo buffers,shared pool,large pool,java pool
glide.sys.schedulers 8
glide.sys.servlet_path The prefix path to use when accessing your instance:
glide.sys.sparse.update A physical update of the database will only be done when fields have changed in value. true
glide.sys.time_format Time format HH:mm:ss
glide.sys.upgrade_script Upgrade script. upgrade.js
glide.system.error.url A Property URL for glide system error codes.This should always point to a valid application URL that handles error codes https://hi.service-now.com/sn_errorcodes_process.do
glide.system.locale The value is of the format Language.Country where the language is an ISO 639 language code and the country is an ISO 3166 language code. Internally, this value is used as specified by Java. The system locale setting should be in the Java supported locales list. NOTE: Do not change this value once a system has gone into production. If a user’s locale must be changed, update the “Country code” field on the user record. The value of this property determines the system’s default currency into which all prices are automatically converted before other sums or conversions are performed. Changing this property after any price or currency fields have been given a value (for Service Catalog items, Assets, Project Tasks, etc.) may result in improper conversion or prices that sum incorrectly.
glide.table_rotation.extensions_enabled Allow tables to have extensions and rotations true
glide.template.max_context Maximum number of Templates (default 15) displayed in a form’s context menu - when more are available, “Apply Template” instead opens a reference list of all available Templates 15
glide.timezone_changer.roles List of roles (comma-separated) that can use the Time zone changer in the title bar. admin,itil
glide.tiny_url_min_length Minimum length of a redirect URL that is turned into a tiny URL (default=1024) 1024
glide.tpp.force_indexdescriptor_create true
glide.translated_html.sanitize_all_fields Controls sanitization behavior of translated_html fields on a global level. true
glide.ts.dym.enable_chain_suggest Suggest related searches for knowledge, catalog or global search false
glide.ts.dym.enable_spell_correct Suggest alternate search spellings for knowledge, catalog or global search false
glide.ts.global_search.parallelism Number of simultaneous processes (1 to 16) used when searching though multiple groups in a global search. 4
glide.ts.index.parallelism Number of simultaneous processes (1 to 16) used to perform indexing tasks 8
glide.ts.max_duration Length of time (in seconds, 10 to 600) that a search is allowed to run before it is canceled 60
glide.ts.max_wildcard_expansion Maximum number of matches for a wildcard term that are allowed as unambiguous 500
glide.ts.optimize.parallelism Number of simultaneous processes (1 to 16) used to perform index optimization tasks 2
glide.ts.oracle_hint Use query hints for text searches against Oracle databases true
glide.ts.private_pool Use a separate database connection pool for text queries true
glide.ts.query.and_or_limit Number of search results under which the default AND-terms query is replaced with an OR-terms query 0
glide.ts.query.parallelism Number of simultaneous processes (1 to 10) used to perform search tasks 5
glide.ts.query.warn_filtered_terms Warn when terms are partially filtered from a text query. Does not affect warning when all terms are filtered from a text query. false
glide.ts.synonym.enabled Enable Synonym (which can be defined in /ts_synonym_dictionary_list.do Synonym Dictionaries) false
glide.ts.tokenizer Obsolete - see glide.ts.version (Used to define the tokenizer used to create text indexes) aspen
glide.ts.version Version of Zing currently used by the instance calgary
glide.ts.widget.top_search_tables Comma-separated list of table names which will have home page Top Searches widgets available for them kb_knowledge,problem,incident,change_request,sc_cat_item,live_message
glide.ui.activity_stream.form_button true
glide.ui.activity_stream.list_button true
glide.ui.activity_stream.page_size Size of pages for UI16 form activity stream (A value of 0 means no paging) 5
glide.ui.activity_stream.scale_animated_gifs false
glide.ui.activity_stream.scale_images true
glide.ui.activity_stream.style.comments Activity additional comments style: transparent
glide.ui.activity_stream.style.work_notes Activity stream work notes style: gold
glide.ui.activity.email_roles Roles that can view email in the Activity formatter when including “Sent/Received Emails” itil
glide.ui.activity.email.use_display Show names instead of email addresses in Activity header for emails. If true, the email address on a user record is used to match an address to a user. If none is found, the email address is displayed. false
glide.ui.activity.image.assigned_to “Assigned To” image used in Activity formatter: images/icons/user.gifx
glide.ui.activity.image.assignment_group Assignment group image used in Activity formatter: images/icons/group.gifx
glide.ui.activity.image.comments Additional comments image used in Activity formatter: images/icons/comment_16.gif
glide.ui.activity.image.work_notes Work notes image used in Activity formatter: images/icons/worknote_16.gif
glide.ui.activity.style.comments Activity additional comments style: background-color: WhiteSmoke
glide.ui.activity.style.work_notes Activity work notes style: background-color: LightGoldenRodYellow
glide.ui.admin_import_xml_roles admin
glide.ui.advanced Show “Save”, “Insert” and “Insert and Stay” buttons on forms. false
glide.ui.allow_ie_compatibility_mode Allow Internet Explorer to enter compatibility mode false
glide.ui.alm_asset_activity.fields Asset activity formatter fields assigned_to,work_notes,managed_by,install_status,substatus,reserved_for
glide.ui.alm_consumable_activity.fields Consumable activity formatter fields assigned_to,work_notes,managed_by,install_status,substatus,reserved_for
glide.ui.alm_hardware_activity.fields Hardware activity formatter fields assigned_to,work_notes,managed_by,install_status,substatus,reserved_for
glide.ui.alm_license_activity.fields Software License activity formatter fields assigned_to,work_notes,managed_by,install_status,substatus,reserved_for
glide.ui.app_menu_context Enable the right click to edit context menu on applications in the navigator. true
glide.ui.attachment_drag_and_drop Allow attachment drag and drop in supported HTML5 browsers (Firefox 3.6+). true
glide.ui.attachment.admin_scs_download_mime_types For admin only uploads (accessed via upload.do), a list of comma separated attachment mime types that do not render inline in the browser. This will prevent cross site scripting attacks. For example, text/html will force html files to be downloaded to the client as attachments rather than viewed inline in the browser. This setting is only used when accessing static content files via the “/scs/” link provided by an admin-only uploaded file.
glide.ui.attachment.download_mime_types A list of comma separated attachment mime types that do not render inline in the browser. This will prevent cross site scripting attacks. For example, text/html will force html files to be downloaded to the client as attachments rather than viewed inline in the browser. text/html,image/svg,image/svg+xml
glide.ui.attachment.force_download_all_mime_types Forces download of all attachment files. true
glide.ui.audit_deleted_tables List of system tables (beginning with “sys_“, comma separated) that will have the delete audited. By default, system tables do not have the delete audited. sys_user,sys_user_group,sys_user_role,sys_user_has_role,sys_user_grmember,sys_group_has_role,sys_security_acl_role,sysapproval_approver,sys_report,sys_app_application,sys_app_module
glide.ui.auto.recovery.exclude.field.names Comma separated list of fields to be excluded for Auto Recovery. Expected format is table_name.field_name example sys_user.photo
glide.ui.auto.recovery.exclude.field.types Comma separated list of field types to exclude from Auto Recovery
glide.ui.auto.recovery.unsupported.field.types Comma separated list of field types not supported for Auto Recovery glide_encrypted,image,password,password2,timer,user_image,video
glide.ui.auto.recovery.unsupported.tables Comma separated list of tables not supported for Auto Recovery sys_db_object,v_ws_editor
glide.ui.auto.recovery Enable Auto Recovery true
glide.ui.autoclose.time Number of days (integer) after which Resolved incidents are automatically closed. Zero (0) disables this feature. 7
glide.ui.breadcrumb_show_null_value_labels Shows labels for null values in list filter breadcrumbs true
glide.ui.buttons_bottom Show buttons at end of form (Submit, Update, etc.) true
glide.ui.buttons_top Show buttons in form header (Submit, Update, etc.) true
glide.ui.can_search List of roles (comma-separated) that can use the Global Text Search capability. itil,text_search_admin,admin
glide.ui.cert_follow_on_task_activity.fields Follow On Task activity formatter fields assigned_to,assignment_group,audit,cmdb_ci,short_description,priority,state,active,opened_by,impact,work_notes,description,number,Attachments
glide.ui.change_request_activity.fields Change Request activity formatter fields assigned_to,cmdb_ci,state,impact,priority,opened_by,work_notes,comments,on_hold_reason,Attachments,approval_history,Email
glide.ui.chart.default.colors #278ECF, #4BD762, #FFCA1F, #FF9416, #D42AE8, #535AD7, #FF402C, #83BFFF, #6EDB8F, #FFE366, #FFC266, #D284BD, #8784DB, #FF7B65, #CAEEFC, #9ADBAD, #FFF1B2, #FFE0B2, #FFBEB2, #B1AFDB
glide.ui.choicelist.defaultwidth Default choice list width (pixels): 160
glide.ui.choices.show_missing Display missing choice list entries. true
glide.ui.clickthrough.popup Open a new window when the related object icon is clicked (true), or replace current screen (false). false
glide.ui.clickthrough.replace Allow replacing the current screen for a related object. false
glide.ui.client.integer.check Enable client side validation of integer fields. true
glide.ui.client.mandatory.check Client validates mandatory field population. true
glide.ui.client.numeric.check Enable client side validation of numeric fields. true
glide.ui.cmdb_ci_business_app_activity.fields Business Application activity formatter fields active_user_count,business_criticality,contract_end_date,data_classification,last_change_date,install_status,user_base
glide.ui.cms.enforce_public_pages Enforce public pages for unauthenticated users behind public CMS sites for non-CMS pages true
glide.ui.concourse.onmessage_enforce_same_origin_whitelist List of trusted origins we allow to propagate messages (sent via window.postMessage) in the UI. Origins can be seperated by comma, space, or new line.
glide.ui.confirm_cascade_delete Display informational confirmation dialog during deletion of records when deleting the current record would result in other records being deleted as well (see Cascade delete) true
glide.ui.create_task_type_option_list A list of task types that are available in the UI to convert checklist items into tasks. change_request,change_task,incident,vtb_task,problem,problem_task,request,remediation
glide.ui.dedupe.row.menu.actions Removes “duplicate” entries in the right-click context menu on list rows. The duplicate check is action_name+name, so if two UI Actions in list row context menus have identical values, only one of them will appear in the list. true
glide.ui.defer_related_lists Load related lists after the form has loaded. This greatly increases the response time of forms. false
glide.ui.dirty_form_support Alert user navigating away from a modified form, with option to cancel navigation. true
glide.ui.doctype.ie_version Minimum version of Internet Explorer required to use UI refresh 9
glide.ui.doctype Enable UI14 true
glide.ui.email_client.attach_to_email_record_until_sent When composing an email in the email client inline image attachments are added to the email rather than the target record until the user hits the email client’s send button. At that time the attachments are put back on the target record. true
glide.ui.email_client.autocomplete.count Maximum number of autocomplete matches to return to the email client. Applies separately to users and groups. 10
glide.ui.email_client.autocomplete.group Include groups in email client autocomplete results. true
glide.ui.email_client.email_address.disambiguator_search Enables auto-complete to match text in the columns listed in the glide.ui.email_client.email_address.disambiguator property. Set this attribute to true to enable auto-complete to match text in all reference field columns. true
glide.ui.email_client.email_address.disambiguator Additional columns from the User [sys_user] table in the to, cc, and bcc autocomplete list. This can help distinguish between individuals who have the same first and last names and ensures that users select the proper recipient for an email. email; company
glide.ui.email_client.from Override the email ‘From:’ address in the email client. false
glide.ui.email_client.html Use HTML mode in the Email Client true
glide.ui.email_client.reply_to Override the email ‘Reply to:’ address in the email client. true
glide.ui.enforce.mandatory.on.update Produce a ‘mandatory’ error during an update when a mandatory field begins with a null value. true
glide.ui.escape_all_script Forces all scripts injected in Jelly to be escaped by default. Use noesc: to preserve special characters. true
glide.ui.escape_html_list_field Escape HTML for HTML fields in a list view true
glide.ui.escape_scratchpad Escape string values stored in the scratchpad. Disabling creates cross site scripting vulnerability if a script can be passed into the scratchpad. true
glide.ui.escape_text Escape XML values at the parser level for the user interface. This will prevent reflected and stored cross site scripting attacks. true
glide.ui.fd.excluded_types Field types excluded from the Form Designer for simplicity (comma separated, no spaces) color,conditions,condition_string,domain_id,journal_list,journal_input,user_image,document_id,script,script_plain,percent_complete,phone_number_e164,password2,password,video,wiki,workflow,translated_html
glide.ui.filters Enable UI filters. true
glide.ui.focus_first_element On form load, focus on first writable element. true
glide.ui.forgetme Remove “Remember me” checkbox from login page. true
glide.ui.form_annotations Enable form annotations true
glide.ui.form_multiple_splits Allow multiple splits within a single form section true
glide.ui.format_phone Format the phone number fields if they do not begin with “+”. Note this is in the US format. Example: (999) 999-9999 true
glide.ui.gauge.view
glide.ui.glide_list.start.locked Glide lists start out locked. true
glide.ui.homepage.enforce_app_menu_roles Validate roles before displaying Application Menus in Homepages true
glide.ui.homepage.parallel Enable parallel rendering of home page content true
glide.ui.homepage.parallelism Maximum number of rendering threads for a single home page 2
glide.ui.homepage.preview Display record preview icon in lists on homepage. true
glide.ui.html.image.allow_url Show URL option for HTML field images false
glide.ui.i18n_test Displays translation prefix on translatable strings. false
glide.ui.impersonate_api.script_applied true
glide.ui.impersonate_button.enable Enable impersonation button in banner line true
glide.ui.permitted_tables Limits the tables from appearing in dropdowns in various locations
glide.ui.list.allow_extended_fields Determines whether fields on extended tables can be added to a parent table list true