I am trying to keep a small list of emails I get from service-now installations… this post is just that;
Subject: ServiceNow Customer Satification Survey for [RECORD]
We would like to thank you again for being our customer.
Customer satisfaction is our priority, and we hope the solution to incident [RECORD] has met your expectations.
Please grade our performance by clicking the link below to complete a short survey. Every survey is acted upon and your input is vital.
Customer Satisfaction Survey
Thank you for your input.
[Person’s name] [Role, Department] [Company]
Resolved by: [Resolvers Name] Short description: [Short Description]
Subject: Survey invitation: New Survey on Customer Satisfaction Survey
You have been invited to take the survey: Customer Satisfaction Survey.
Click here to take your survey: [Link to survey]
Unsubscribe | Notification Preferences
Subject: [Priority] [Record Class] Commented - [Company] - [Record]: [Short Description]
[Record Updated] [Priority] [Record Class]: [Record] ————————————- Hi [Record Class] [Record] has been updated. ————————————- [Record Class]: [Record] Priority: [Priority] Short Description: [Short Description] Comments ————————————- [Comments] Steps to reproduce: [Steps to reproduce] Business Cricality: [Imact] Affected Users: [Quantity of users] Start Date: [Start Date] End Date: [End Date] ———————————— Click here to view [Record Class] [Record]
Sincerely, ServiceNow Customer Support