I am trying to keep a small list of emails I get from service-now installations… this post is just that;

Email Examples

Survey 1

Subject: ServiceNow Customer Satification Survey for [RECORD]

We would like to thank you again for being our customer.

Customer satisfaction is our priority, and we hope the solution to incident [RECORD] has met your expectations.

Please grade our performance by clicking the link below to complete a short survey. Every survey is acted upon and your input is vital.

Customer Satisfaction Survey

Thank you for your input.

[Person’s name] [Role, Department] [Company]

Resolved by: [Resolvers Name] Short description: [Short Description]

Survey 2

Subject: Survey invitation: New Survey on Customer Satisfaction Survey

You have been invited to take the survey: Customer Satisfaction Survey.

Click here to take your survey: [Link to survey]

Unsubscribe | Notification Preferences

Record Commented

Subject: [Priority] [Record Class] Commented - [Company] - [Record]: [Short Description]

[Record Updated] [Priority] [Record Class]: [Record] ————————————- Hi [Record Class] [Record] has been updated. ————————————- [Record Class]: [Record] Priority: [Priority] Short Description: [Short Description] Comments ————————————- [Comments] Steps to reproduce: [Steps to reproduce] Business Cricality: [Imact] Affected Users: [Quantity of users] Start Date: [Start Date] End Date: [End Date] ———————————— Click here to view [Record Class] [Record]

Sincerely, ServiceNow Customer Support