Restarting a workflow is sometimes needed. I found myself looking at how to to do this today.

I’m posting this so I don’t have to re-do this again.

There are 2 ways to restart workflows.

  1. No code.
    • Delete the workflow context record. I do this by going to the record in question. E.g. /sc_req_item.do?sysparm_query=number=RITM0012345
    • Click into the “Show Workflow Context” UI Action Link (above the related lists)
    • Click Delete on the top right of the workflow context record !!! BE SURE YOUR ON THE WF_CONTEXT !!!
    • Goto the RITM and update the stage to request_approved
    • That’s it.
  2. With Code.
    • Delete the workflow context record. I do this by going to the record in question. E.g. /sc_req_item.do?sysparm_query=number=RITM0012345
    • Click into the “Show Workflow Context” UI Action Link (above the related lists)
    • Click Delete on the top right of the workflow context record !!! BE SURE YOUR ON THE WF_CONTEXT !!!
    • Goto the wf_workflow.list table and find the workflow you want to start, copy it’s sys_id.
    • Run this script in a background script;
    var current = new GlideRecord('sc_req_item');
    current.get('number','RITM0012345');
    var id = 'cfe7a62f13958340f415345fd144b075';//wf_workflow sys_id here
    var w = new Workflow();
    var context = w.startFlow(id, current, current.operation(), function(){
        var vars = {};
        for (var n in current.variables) 
            vars[n] = current.variables[n];
        return vars;
    });

Further Reading: https://docs.servicenow.com/bundle/madrid-application-development/page/app-store/dev_portal/API_reference/Workflow/concept/c_Workflow_api.html#r_WF-startFlow_String_GR_S_A